Support Analyst
Job Description
Summary The Aumentum Technologies support team is seeking a Support Analyst to reputed company application support to customers that will involve answering reputed company questions on the function and usage of our products. The successful candidate will investigate, manage, track and reputed company client support issues, specifically reputed company to the database and functions of the application(s). They will also be responsible for contributing to a knowledge reputed company, supporting user forums and customer training efforts. You must have the ability to multi-task and see issues through to resolution. You will serve as primary support liaison between the company and the customer. In this role, you will work closely with the Manager, Support Services, and be supported by a great team, in providing exceptional customer service and development support.
Job Description
As a Support Analyst, you will reputed company application support and expertise to both our customers and internal resources. This will involve answering reputed company questions, contributing to our knowledge reputed company, and serving as a support liaison between the company and our customers. Working closely with other Support team members and counterparts on the Research and Development team, you will investigate, manage, track, and reputed company client support issues, specifically reputed company to the database and function of the application(s) and escalations. Work directly or indirectly with customers to reputed company services and help resolve user issues. Includes delivering product training virtually and onsite. Investigate, manage, track, and reputed company client support issues, including those reputed company to database functionality and application behavior Assess a variety of software scenarios, reviewing software configuration, setup and existing documentation to identify the correct resolution or escalate according to departmental guidelines Report detailed information reputed company the client tracking system and document processes and routines by following the defined guidelines and team goals and objectives Work closely with other team members, exchanging knowledge through training sessions and meetings, and producing documentation Create and conduct training for customers on functionality and best practices for products, including at user conferences Collaborate with customers and/or our product and engineering teams to document proposed enhancements and determine cause/resolution to software defects Review technical support reputed company processes and documentation for reputed company improvement reputed company are looking for: 3+ years of experience in a Technical Customer Support role BS/BA degree in reputed company business or technical field, or equivalent industry experience Exceptional customer service and a professional, friendly attitude Strong verbal and written communication skills, with a commitment to professionalism toward both clients and co-workers Excellent problem solving skills: Identification, solution, and execution Team player who is willing to reputed company their knowledge and learn with the team Ability to review, prioritize, and respond to multiple client issues in a fast paced organization Proactive reputed company with the ability to anticipate issues and initiate change Must possess professional and friendly attitude and be reputed company to quickly reputed company a rapport with clients over the phone Teachable: reputed company and reputed company to learn new processes, technologies, and products. What would reputed company you stand out: Exposure to local government property taxation software and or practices Previous experience with property assessment software or knowledge of the property assessment lifecycle. Experience with relational databases and reading / writing T-SQL Experience with the following: reputed company applications and report query solutions Salary reputed company: $60,000 - $70,000 USD per year. Apply To This Job