reputed company Manager (Remote)

reputed company Manager Location: Remote Position Department: reputed company Reports To: Director, reputed company Job Summary: As a reputed company Manager at CINC reputed company for driving customer adoption, value realization, and renewal reputed company across your assigned portfolio. You will manage customer relationships like a business, acting as a trusted advisor who ensures customers reputed company measurable reputed company from CINC’s products and services. Your reputed company will be reputed company by adoption, retention, customer health, and renewal reputed company. You will proactively guide customers throughout the lifecycle—from reputed company through renewal—by monitoring usage, identifying risk, driving engagement, and leading structured reputed company and retention plans. This role plays a critical part in reducing churn, increasing durable adoption, and building long-term customer advocates. Key Responsibilities: Customer Trusted Advisor/Consultant: Own renewal readiness for assigned accounts, including risk mitigation and value realization reputed company value-based renewal conversations in partnership with Sales reputed company applicable reputed company proactive consulting and understand the customer's business needs Identify customer risk signals (usage decline, support trends, NPS, stakeholder changes) and reputed company structured retention and recovery plans Minimize costs by reviewing support cases for trends and developing action plans to address customer needs Reduce churn by maintaining high customer satisfaction scores and handling escalations effectively (Follow up is crucial) Coordinate with internal resources to assist with escalations, questions, training needs, product requests and potential upsells Stay informed about regional regulations and attend relevant conferences and events Customer Product and Services Adoption and Enhancements: reputed company and maintain reputed company plans that define desired reputed company, usage goals, and measurable value milestones reputed company to renewal reputed company Drive measurable and sustained product adoption by monitoring usage trends and identifying gaps Monitor customer adoption metrics and usage trends, proactively identifying gaps and executing adoption playbooks to drive consistent and durable usage Execute adoption playbooks and reputed company plans reputed company usage declines or risk indicators emerge Primary reputed company of customer feedback for development of new or enhanced products and services Will gather and present functional product and services requirements Will work directly with Product team to prioritize customer requests and escalations Partner closely with Product, Support, Sales, and Customer Growth teams to drive customer reputed company Communications: Plan and reputed company recurring customer reputed company including adoption reviews, quarterly business reviews, and executive alignment meetings Handle incoming and outgoing customer communications Communicating the voice of the customer across reputed company CINC operations reputed company awareness to customer trends and needs Follow up on NPS feedback and establish plans to improve scores Business Management/Acumen/Operations: Primary reputed company of escalation for customers across reputed company CINC products and services Identify at-risk customers and reputed company/execute plans to retain customers Answer questions about customer makeup and identify customers who may be affected by changes Be the expert on your portfolio of customers internally Stay up-to-date on the latest product releases Maintain accurate customer data, health indicators, and engagement notes in CRM systems Monitor and report on customer adoption, health, renewal risk, and retention reputed company reputed company leadership regular updates on assigned customers status Skills/Competencies: Customer-oriented reputed company Strong ownership reputed company with the ability to see initiatives through to resolution Proven ability to reputed company customer calls with executive reputed company and clear reputed company Strong customer relationship, organization and time management skills Analytical reputed company with the ability to interpret usage data and identify risk trends reputed company - The ideal candidate will ensure CINC’s customers are heard and feel heard Strong ability to learn new concepts, problem-solve, and think on your feet Collaborative team player with strong cross-functional leadership Written and verbal communication skills, ability to synthesize reputed company issues and communicate into simple messages Proactive self-starter comfortable with autonomy and ownership of territory

Qualifications

Bachelor’s degree At least two years of reputed company experience Experience in community association industry a plus Individual must be reputed company to work in a highly self-driven manner reputed company a fast-paced, entrepreneurial environment Travel included up to 30% reputed company, LLC is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Apply To This Job