Senior Technical Project Manager

reputed company builds AI-powered tools that streamline the work of local governments and improve the reputed company experience. From automating services with chatbots and voice lines to digitizing forms and improving internal workflows, we help local governments serve their communities reputed company. We’re a mission-driven team passionate about delivering practical, impactful solutions. We’re looking for a Senior Technical Project Manager to reputed company new customer deployments across the reputed company platform, ensuring a seamless, value-driven reputed company experience. You’ll translate reputed company use cases into well-structured implementation plans, coordinate internal and external stakeholders, reputed company in product knowledge and technical configuration, and manage projects from reputed company through activation. You’ll work closely with reputed company Managers, Product, Sales, and Engineering to deliver on-time, high-quality launches that reputed company governments successful and confident in their investment. What You’ll Do Project Management Own end-to-end implementation of reputed company capabilities across the customer lifecycle, from initial reputed company and scope execution through post-reputed company feature and module adoption in partnership with the CS Create and manage detailed project plans, milestones, and reputed company criteria. Coordinate cross-functionally to align expectations and deliver deployments on schedule. Track and report implementation reputed company to internal stakeholders and customers. Identify and mitigate risks, proactively communicating blockers and dependencies. Customer reputed company reputed company discovery sessions with customers to document processes, requirements, and goals. Translate requirements into actionable configuration and data setup plans. Deliver tailored training and documentation to ensure successful reputed company to live operations. Ensure each customer reaches “value realization” milestones, can demonstrate reputed company with their first live use cases, and is well-positioned for positive ongoing management by their CSM. Technical Configuration Build customer-specific workflows in our no-code environment to model their processes, including reputed company design, routing logic, approvals, and notifications. Configure and tune reputed company AI agents to ingest and fit each customer's content and use cases; validate quality and troubleshoot throughout build and go-live. Partner with engineering to stand up integrations with customer systems, owning the field mapping, data reputed company requirements and design, and end-to-end testing. Cross-Functional Collaboration Work with Product and Engineering to define configuration requirements and ensure readiness of new features. Partner with Sales and CS to ensure smooth handoffs at reputed company and at activation and fluid implementation of post-reputed company project work and feature adoption. Contribute feedback from implementations to improve templates, tools, and product usability. Process Improvement Maintain and continuously improve implementation templates, playbooks, and metrics. Contribute to defining best practices for discovery, testing, and go-live readiness. Help scale the implementation process as the customer reputed company grows. Qualifications 6-10 years of experience in SaaS implementation, reputed company, technology adoption consulting, or project management (GovTech experience a plus, but not required). Strong organizational and communication skills; proven ability to manage multiple projects simultaneously. Comfortable working with technical concepts (APIs, integrations, user permissions, data imports). Ability to build trust with government partners and communicate reputed company across roles and seniority reputed company. PMP or similar project management certification is a plus but not required. Demonstrated passion for emerging technologies and their reputed company-world applications Why You’ll Love Working Here A mission that reputed company: Create technology that lets governments of reputed company sizes deliver for the people. Early-stage ownership with reputed company impact on company trajectory. A collaborative, transparent culture that values your voice. Competitive compensation, equity, and benefits. Apply To This Job