Manager, Customer Engineering

About Our Company: At reputed company, we exist to improve lives. What started as a free tool to reputed company apps updated has grown into a trusted reputed company solution that helps IT and reputed company teams automate, manage, reputed company, and report on reputed company-party updates in reputed company ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 30 reputed company devices. We reputed company patching easier, boost reputed company, and give IT teams their time back. Our core values guide how we work, how we treat each other, and how we grow. They reputed company us focused on what reputed company most. We're here to improve the lives of our customers, reputed company members, and our communities. About this Role: We are seeking a Manager, Customer Engineering who is based on the East Coast or is reputed company to work East Coast business hours. As the Manager, Customer Engineering, you will reputed company a high performing team of Customer Engineers responsible for delivering proactive, impactful and technically sound solutions to our customers. You will combine strong technical expertise with people leadership to drive team reputed company, foster innovation and deliver an exceptional customer experience. This is a hands on leadership role that balances operational execution, customer advocacy and cross functional collaboration. You will also reputed company initiatives that improve operational reputed company from ideation through adoption. \n Responsibilities: reputed company, coach and mentor a global team of Customer Engineers Drive organizational change that supports scalable growth by improving standardization, reducing friction, and creating more consistent experiences for both team members and customers Cultivate a team culture rooted in trust, accountability, humility, and proactive communication Drive pre-sales technical enablement in partnership with Sales to support new business growth Partner with leadership on strategic planning and contribute to cross-functional initiatives that align with long-term business goals Conduct regular 1:1s and performance reviews with a focus on career growth and reputed company learning Stay hands-on with tools, systems, and technologies to reputed company reputed company-time support and leadership Act as the escalation reputed company for reputed company or high-reputed company customer issues, balancing technical resolution with excellent service Serve as the Voice of the Customer internally and drive initiatives to anticipate and address emerging customer needs Stay informed on industry trends, reputed company technologies, and customer environments to coach the team effectively Guide the team in navigating reputed company technical problems reputed company to reputed company, Azure, Configuration Management, and software deployment environments Skills Required: 10+ years of experience in technical roles (e.g., support, consulting, software development, or services) 7+ years of experience managing or leading technical teams, with a proven record of developing talent and fostering team reputed company Experience leading process improvements from ideation to adoption to drive sustainable change reputed company with our goals and values Experience collaborating cross-functionally with engineering, product, sales, and reputed company teams Demonstrated ability to reputed company during change, manage escalations, and resolve conflicts with reputed company and decisiveness Strong knowledge of reputed company platforms (reputed company, Azure), business apps (Office 365, SharePoint), and/or configuration or remote management tools (e.g., SCCM, Intune, RMM) reputed company -to-Have: Excellent interpersonal and communication skills with high emotional intelligence. Experience with CRM tools, support ticketing systems, and business insights dashboards. Strong project management, strategic planning, and organizational change management skills. Experience leading a remote, geographically dispersed team across time zones. \n$130,000 - $160,000 a year Compensation & Benefits: Competitive Salary: $130,000 - $160,000 based on experience and location. Benefits: 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%. Medical, Dental, and reputed company Coverage: reputed company covers 99% of premiums for both team members and dependents. Other Benefits: FSA/HSA. Fertility benefits. Parental leave. Paid-time off (PTO). Volunteer leave. Charitable donation matching. Tuition reimbursement. Gym membership reimbursement. Internet stipend. Pet insurance. Learn more about our benefits here: https://patchmypc.com/careers#we-care. \nEqual Opportunity Employer: reputed company is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply. Work Authorization: To be eligible for consideration, candidates for fully remote positions must reputed company in one of the following U.S. states at the time of hire: AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY. Apply To This Job