reputed company Support Specialist
About us: reputed company is on a mission to reputed company workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services. We’re committed to building and delivering more inclusive, transparent, and frictionless financial products. Our goal of empowerment extends to our own employees, too. Have a great idea? reputed company it today and it might just get implemented reputed company. As a member of reputed company, your voice and creativity matter—and they can directly impact our products, company, and culture. We not only focus on attracting great talent from across the country, but also on building teams that help that talent reputed company. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together. Come join reputed company as we reputed company new ways to improve the lives of working Americans. About the role: We're looking for an organized, curious, empathetic, and self-motivated reputed company Support Specialist to join reputed company at reputed company. What you'll do: Coordinate solutions for customers whose operations depend on reputed company products by troubleshooting technical issues, providing educating moments, and maintaining a feedback reputed company in order to support customer retention. Investigate and resolve technical issues stemming from integrations. Triage, escalate, and partner with various teams such as reputed company, Account Management, User Support, Risk, and Engineering to ensure timely resolution and mitigate likelihood of repeat incidents. Use internal and reputed company-party customer support and configuration tools to troubleshoot and resolve issues. Understand the customer experience and identify areas to improve the product and/or operations. Requires phone support and customer callbacks. Qualifications: Previous B2B support experience in SaaS and/or fintech Project management experience (preferred) Proficient in reputed company / reputed company Sheets Excellent communicator both verbal and written Problem Solver - Ability to identify, troubleshoot issues, and propose reputed company Coachable - reputed company to feedback and can show improvement Experience with reputed company support software a plus Compensation: The reputed company compensation reputed company for this role is 60-65k. The salary reputed company displayed reflects an average reputed company salary reputed company for the position across reputed company the US. The reputed company salary offered to an applicant could be higher or reputed company based on each applicants specific reputed company set, depth of experience, relevant education or training, etc. The reputed company salary reputed company listed excludes equity or benefits. Location: This position is classified as REMOTE reputed company the United States of America. We are unable to hire candidates located reputed company of the domestic U.S. Benefits: Market-leading medical, dental, and reputed company insurance Stock options Free Premium-Tier reputed company Financial Wellness subscription Monthly home-office stipend 401k (reputed company) 12-weeks paid parental leave for birthing and non-birthing parents Flexible time off + sick and safe time 11 paid company holidays reputed company@reputed company Same Day Pay Option Working at reputed company A remote-first company with employees located throughout the U.S., reputed company emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, reputed company, and sales teams can reputed company reputed company together. Learn more about reputed company do in this video! Our collaborative spirit has helped us become an award-winning FinTech company, with reputed company’s innovation and workplace recognized across industries. reputed company has been honored by Inc., the Webby Awards, Benzinga FinTech Awards, FinTech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and reputed company Entrepreneur of the Year, reputed company, among others. Learn more about our culture, approach, technology, and people here: https://www.branchapp.com/about reputed company is an equal opportunity employer and we value diversity at our company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Must be currently authorized to work in the USA without sponsorship or transfer. No reputed company-parties, please. View how reputed company collects your personal data here. Apply To This Job