Call Center Representative

Company: TruePill Position: Call Center Representative (CSR... Location: Fully Remote Duration: 6 month contract + extensions Shift/Schedule: 9:30am-6pm PST with Sun/Mon off. Sat shift is 6am-2:30pm PST and 11:30am-8pm PST with Sun/Mon off. Sat shift is 6am-2:30pm PST Must Haves: · 3+ years of outbound call center experience (ideally 5+ years) · 1+ year of remote work experience · Experience working in a fast-paced environment – OK with making on average 100+ calls each day · High School Diploma or GED equivalent · Needs to be tech savvy: experience working with technology, computers, etc. · A great communicator - both written and verbal · Must have good internet connection because remote position Plusses: · Telehealth experience · Experience working at a startup (fast paced, changing environment) · Experience with any customer service software (such as Zendesk, Freshdesk, TalkDesk, Salesforce, etc.) · Bachelor's Degree Day to Day: At Truepill, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we’ve been included on Forbes’ “Next Billion-Dollar Startup” list and are proud to work with many of the world’s largest healthcare organizations. We never settle for how it’s done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let’s build something great together. Responsibilities: · Primary work will come from inbound calls, outbound calls, and email support requests · Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination · You will perform typical front office and back office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs · Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service · Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9 Apply Job!