[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. WSI World is a global digital marketing franchise that supports consultants worldwide with high-quality digital marketing solutions. They are seeking a Client Success & Growth Manager to help marketing consultants win new business, grow client accounts, and strengthen long-term relationships through collaboration and strategic support.
Responsibilities
- Support consultants in closing new business (discovery, proposals, and pricing conversations)
- Help shape how marketing services are positioned and communicated to clients
- Identify opportunities to grow client accounts through upselling and cross-selling
- Act as a sounding board for consultants on client challenges and opportunities
- Build strong relationships and become a trusted day-to-day partner
- Re-engage inactive consultants and drive stronger participation across the network
- Collaborate with internal teams to ensure alignment and smooth execution
- Gather insights and feedback to improve services, processes, and offerings
Skills
- 1–4 years in digital marketing, agency, client success, or account management
- Strong communicator who is confident in client-facing and sales conversations
- Commercially aware — you understand how businesses grow and how marketing supports that growth
- Confident in digital marketing fundamentals (SEO, paid media, websites, etc.)
- Proactive, organized, and comfortable taking ownership
- Skilled at building trust and working with a range of personalities
- Curious and eager to learn, with a desire to grow into a more strategic role
- Ideally have experience in an agency or working with marketing clients
- Comfortable learning and growing using AI tools and agents
- Agency experience or direct exposure to marketing services is a strong asset
- High-potential candidates with strong communication and commercial instincts will be considered
Company Overview