Technical Support Engineer (Advisor Website)

Principal Financial Group is a purpose-led firm focused on making financial security accessible to all. They are seeking an Infrastructure Engineer I to join their Advisor Website Services team, where the role involves supporting web applications and collaborating with business partners to resolve issues.

Responsibilities

• Work closely with business partners on issues related to our Advisor Website and other digital experiences
• Maintain high levels of service by assisting business partners cases/calls/requests
• Learn, understand and support Principal systems and web applications to provide top service to our business partners
• Understand how systems integrate with each other
• Focus on growing as an engineer, learning existing tools, resources and processes
• Ability to effectively deliver information in an understandable/appropriate manner between customers and engineers to resolve web and/or data related issues
• Ability to own processes/issues and see them through to resolution which could include researching and recommending solutions for web and/or data issues
• Begin gaining understanding of services team is accountable to maintain
• Be eager to provide input to team as working on web and/or data related topics
• Stay current and engaged on industry trends
• Perform other job-related duties of special projects as required

Skills

• Bachelor's degree (preference in a computer science, technology, engineering or math-related field) or equivalent experience
• Basic planning, organizational, problem-solving, analytical, decision-making and communication skills required
• Must be able to maintain a high degree of accuracy and confidentiality
• Must have the desire and ability to learn new technology and continuously grow
• Ability to work on cross-functional teams and collaborate with both IT and non-IT partners
• Must be able to work with people at all levels and demonstrate the ability to understand and embrace change
• Some travel may be required, including overnight stays
• May be required to provide on-call support
• Knowledge of insurance and financial services products preferred
• Demonstrated leadership abilities preferred
• Strong time management skills preferred

Benefits

• Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.
• Pension Eligible

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