Customer Success Manager
About Glia
Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
The Role
Our Solutions team is a world-class collection of individuals who are focused on driving value for our clients. We are essentially a top-tier technology and strategy consulting practice. As a key member of our Success organization, you'll be the owner of ongoing consultative relationships with our most important clients. Play the role of quarterback for pre-sales, implementations, and ongoing optimization. If you're looking to create value for large organizations through elegant tech solutions, this role is for you.
What you'll do
- Provide strategic direction to clients on how to best drive value with our platform
- Create reports and presentations showcasing KPI improvements and the value our customers are realizing with our platform
- Demonstrate thought leadership and collaborate across numerous internal teams
- Establish relationships at all seniority levels throughout the organization
- Provide product and strategic insights based on your experience with clients
- Develop and execute comprehensive training initiatives
Requirements
- 3+ years experience in Customer Success, Consulting, Account Management or similar
- Familiarity with managing complex Enterprise clients
- Formal or informal project management expertise
- Experience in complex SaaS products/platforms
- Bachelors degree
- Must be willing to travel 20% of the time
- Bonus: Experience working in or selling to Contact Centers/ Financial Institutions
Benefits
- Stock options and Competitive salary
- Professional development support (trainings, courses, conferences, books, etc)
- Access to all the latest tools and equipment you’ll need
- Sports compensation, reimbursement for therapy, counseling sessions
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Diversity: 25 countries represented
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
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