Remote Customer Success Advocate

Role Snapshot:

• Compensation: Competitive Salary ($15.00 - $20.00/hr)
• Company: Workwarps
• Position: Remote Customer Success Advocate
• Location: Remote
• Start Date: Immediate openings available

As a Remote Customer Success Advocate, you'll be the voice of our customers, delivering exceptional support and solutions through inbound calls in a dynamic and collaborative environment. You'll leverage cutting-edge technology and a supportive team to ensure customer satisfaction and drive positive outcomes.

We're looking for someone who:

• Excels at understanding and resolving diverse customer inquiries.
• Is an active listener with strong probing and questioning skills.
• Has a proven ability to meet and exceed performance goals.
• Is adept at managing objections and reducing customer churn.
• Possesses an enthusiastic and positive attitude.

What We Offer:

• Competitive Pay: $15.00 - $20.00/hour
• Flexible Schedule: 8-hour shifts, 5 days a week (available between 6am-12am PST)
• Fully Equipped for Success: We provide all the technical equipment you need to work remotely.
• Comprehensive Benefits: Medical, dental, and vision insurance.
• Investment in You: Paid training and PTO.
• Growth Opportunities: 80% of our frontline leaders have been promoted internally.
• Rewards & Recognition: Additional pay incentives, monthly rewards, and recognition programs.
• Employee Perks: Employee discounts.
• Wellbeing Support: Employee Assistance Program (EAP) and Health & Wellness programs, including a dedicated personal trainer.

Qualifications:

Ideal candidates will have:

• Excellent verbal and written communication skills, with strong multitasking abilities.
• A problem-solving mindset and a drive to achieve goals.
• Familiarity with Microsoft Office tools.
• Prior experience in customer service and sales.
• High school diploma or equivalent.

Remote Work Requirements:

• A quiet, distraction-free, and secure workspace.
• Reliable internet connectivity: 2 Mbps upload/10 Mbps download minimum.
• Dedicated, hard-wired internet connection for optimal call quality. Wireless and satellite internet are not supported.
• A smartphone (iOS or Android, 4 years old or newer) for company communications.

About Us:

Workwarps is a digital transformation company that helps businesses thrive in the digital age. We combine design thinking and data analytics to create exceptional customer experiences. We've been empowering customers across industries for over 35 years.

Ready to Apply?

If you're a motivated individual eager to join a supportive team, we encourage you to apply! We look forward to reviewing your application.