Remote Claims Customer Service Representative - Join Our Dynamic Team!

Job Highlights:

• Start Date: Immediate openings available
• Company: Endurance Warranty Services, a leading industry provider
• Location: Remote work opportunity
• Compensation: Competitive hourly rate of $20.50/hour
• Position: Claims Customer Service Representative

Job Summary:

We're seeking bright, outgoing, and energetic individuals to join our growing claims department as a Claims Customer Service Representative. As a key member of our team, you will provide exceptional customer service, answering internal and external phone and email inquiries, and providing information and explanations on contract coverage and terms.

Key Responsibilities:

• Analyze information in Vehicle Service Contract and claims system to advise customers on benefit amounts
• Request and distribute internal information to aid Claims Adjudication Department
• Respond to phone and email inquiries, providing information and explanations on contract coverage and claims processes
• Manage workflow, process, and complete requests and documents according to established procedures
• Collaborate with team members, working effectively in a friendly team environment
• Maintain confidentiality of sensitive information and communicate effectively with internal staff, upper management, and customers
• Other job duties as assigned

Key to Success:

• High school graduate or GED required
• Strong organizational and customer service skills, with ability to problem-solve and multitask
• Excellent written and verbal communication skills, with ability to communicate effectively with various stakeholders
• Proficient in MS Office, with ability to learn new programs quickly and type at least 35 wpm
• Automotive Service Department experience preferred, but not required

What We Offer:

• Competitive compensation and bonus opportunities
• Paid training and upward mobility
• 401(k) with company match after 90 days of employment
• Medical, Dental, and Vision Insurance
• Voluntary Life Insurance and Internet Stipend
• Casual dress code and flexible work environment

About Us:

Endurance Warranty Services is a leading provider of auto repair coverage, dedicated to protecting people from unexpected and costly breakdowns. We're a fast-paced company with limitless opportunities to grow your career. We celebrate our employees' differences and are proud to be an equal-opportunity employer.

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Apply To This Job