Remote Claims Customer Contact Representative - Unlock Your Potential in a Dynamic Insurance Environment

Join our team as a Claims Customer Contact Representative and embark on a rewarding journey where purpose meets passion! We're seeking a highly skilled and motivated individual to fill this exciting role, which offers a competitive salary and a comprehensive benefits package. As a Claims Customer Contact Representative at Fidelity & Guaranty Life Insurance Company, you will play a vital role in delivering exceptional customer experiences and driving business success.

About the Position:

The Claims Customer Contact Representative is responsible for managing a high volume of inbound calls related to life and annuity claims, providing accurate information, and resolving customer inquiries promptly while adhering to privacy regulations. This entry-level position is an excellent opportunity to develop your skills and expertise in a dynamic insurance environment.

Key Responsibilities

• Professionally handle incoming calls, ensuring inquiries and issues are resolved promptly and thoroughly.
• Manage a large volume of inbound calls in a timely manner, prioritizing quality service and customer satisfaction.
• Efficiently research and document call reasons and resolutions, focusing on privacy regulations and maintaining accurate records.
• Provide quality service and support to various stakeholders, including financial advisors, claimants, and exchange companies, ensuring seamless communication and issue resolution.
• Follow documented procedures and guidelines when providing service to F&G customers, adhering to company policies and standards.

Requirements

• High School diploma or GED.
• 1+ year of customer service or call center experience, preferably in the insurance industry.

Nice-to-Haves

• Basic understanding of F&G's structure and product/service offerings.
• Ability to handle customer questions and concerns in a timely and professional manner.
• Awareness of workloads and willingness to assist team members, demonstrating a collaborative and team-oriented approach.
• Basic understanding of digital techniques and tools used at F&G, with a willingness to learn and adapt to new technologies.

What We Offer

• Competitive salary and benefits package, including life insurance.
• Opportunities for professional growth and development in a dynamic insurance environment.
• A collaborative and supportive team culture, focused on delivering exceptional customer experiences.

Are You the One We're Looking For?

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Submit your application today and take the first step towards an exciting and rewarding career as a Claims Customer Contact Representative.

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