IT Technical Marketing -Remote (5-6 yrs Soft/Cloud experience a few years the Technical Marketing)

Position : IT Technical Marketing - Remote (5-6 years Cloud experience a few years the Technical Marketing) Location : San Diego, CA Duration : 12 Months Total Hours/week : 40 1st Shift 1st Shift Client : Medical Devices Company Level of Experience : Mid-Level Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)

Job Description

• Customer support experience
• Software / Cloud experience this is not a marketing role bachelor’s degree Software experience 5-6 years Cloud experience a few years the Technical Marketing resource is responsible for the creation of IT, security, and technical content, with the ability to manage and prioritize multiple projects, and work with cross-functional teams in accordance with the highest quality standards for commercial excellence.
• This role supports the IT needs of the US Region Sales and HIT teams for responses to technical questions related to the MMS solutions including Alaris, Pyxis, and HealthSight platforms.
• Requests may be in the form of full technical assessments, RFPs, contract language, general customer questions or other technical support as needed.
• The Technical Marketing resource is responsible for the creation of IT, security, and technical content, with the ability to manage and prioritize multiple projects, and work with cross-functional teams in accordance with the highest quality standards for commercial excellence.
• This role supports the IT needs of the US Region Sales and HIT teams for responses to technical questions related to the MMS solutions including Alaris, Pyxis, and HealthSight platforms.
• Requests may be in the form of full technical assessments, RFPs, contract language, general customer questions or other technical support as needed.
• The position reports to the Senior Manager, Technical Marketing, US Region MMS, and will require close cross functional collaboration with the US Region RFP Team, R&D, Technical Product Management, Product Security, Information Security, Data Privacy, Contracts, Legal and GCS technical teams.

Responsibilities

• Have in-depth knowledge of the function, features and technical requirements for implementation of MMS solutions.
• Coordinates and completes the writing of technical responses for incoming IT and technical questions from RFPs, contracts, general customer questions or security audits
• Demonstrate strong project management skills to prioritize, triage, complete and track requests appropriately.
• Develop strong internal relationships with the technical Subject Matter Experts (SMEs) including the platform development teams and Global Marketing teams.
• Maintain training to remain current with knowledge depth on new versions and product releases.
• Consistently provide timely and accurate responses to avoid undue risk or lost opportunities for the company.
• Collaborates with the HIT team to deliver technical training to support MMS solutions and product releases
• Reviews product release content from platform and commercial teams to ensure technical details are complete to support IT customer conversations
• Works cross-functionally with product and information security to ensure product security whitepapers security are current and available with product releases
• Other responsibilities as assigned.

Qualifications

• Cloud experience or certification
• Bachelor’s degree preferably in a technical field, or equivalent experience
• Technical IT training
• Knowledge of BD MMS products preferred
• Project management experience
• Demonstrated ability to multitask and balance competing priorities to meet deadlines
• Excellent writing skills, the ability to assimilate technical information from various sources into an accurate, customer facing response
• Driven by desire to assist and support
• Strong customer centric perspective
• Strong fit with client values

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