Customer Support Associate

We are looking for a Customer Support Associate to join our help desk department. The ideal candidate will have expertise in troubleshooting and resolving hardware issues, technical skills in computer hardware, software, operating systems, networking, and IT infrastructure.

Requirements

• Expertise in troubleshooting and resolving hardware issues
• Technical skills in computer hardware, software, operating systems, networking, and IT infrastructure
• Experience with IT service management (ITSM) processes, incident management tools, and ticketing systems
• Experience with remote monitoring tools and platforms
• Excellent communication, leadership, and interpersonal skills
• Excellent problem-solving skills, with the ability to troubleshoot and resolve technical issues efficiently under pressure
• Customer-focused mindset, with a commitment to delivering high-quality service and ensuring end-user satisfaction
• English, both spoken and written

Benefits

• attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits
• opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues
• caring environment, nurturing both a fulfilling career and personal and family life
• flexible working model
• diverse and inclusive community
• Reliable Company

Originally posted on Himalayas