Gainsight Administrator

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a global SaaS organization that delivers innovative, people-focused solutions designed to simplify expense, invoice, and travel management. With a fast-growing footprint and a mission to make work more human, they empower finance teams and employees through intuitive, policy-compliant software trusted by thousands of businesses worldwide.

About the Role

We are seeking a Gainsight Administrator to lead the configuration, management, and optimization of our Gainsight platform. This role will support our Customer Success and Revenue teams by ensuring Gainsight is used effectively to drive engagement, improve retention, and enhance the customer experience. The ideal candidate will have experience in customer success operations and a strong understanding of CRM platforms and business process automation.

What you’ll do

• Administer, configure, and maintain the Gainsight platform to support business processes and objectives.

• Collaborate with Customer Success, Sales, and Product teams to gather requirements and implement scalable solutions in Gainsight.

• Design and optimize Playbooks, Rules, Reports, Dashboards, and Health Scores to track customer success metrics and lifecycle stages.

• Integrate Gainsight with other systems (e.g., Salesforce, Zendesk, product usage tools) and manage data flows and syncs.

• Develop and maintain documentation and training materials for end-users.

• Monitor platform performance, troubleshoot issues, and manage upgrades or enhancements.

• Ensure data quality, consistency, and security across systems.

• Analyze customer data and recommend strategies to improve retention and drive customer success outcomes.

Requirements

What You Bring

• Bachelor’s degree in Information Systems, Business, or a related field

• At least 2–4 years of experience as a Gainsight Administrator or in a similar Customer Success Operations/CRM Admin role

• Experience configuring Gainsight, including Journey Orchestrator, Rules Engine, Success Plans, and Scorecards

• Strong understanding of customer success processes and metrics

• Proficiency in Salesforce or other CRM systems

• Strong analytical skills and experience working with large datasets

• Excellent communication and stakeholder management skills

Nice to Have

• Gainsight Admin certification

• Familiarity with tools such as Zendesk, Snowflake, Looker, or HubSpot

• Experience in SaaS or B2B customer environments

• Understanding of data privacy and compliance best practices

Originally posted on Himalayas