Health Insurance Verifications Representative
Description: Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics Review patient insurance claims Utilize online insurance portals to verify patient benefits Develop a holistic understanding of patient insurance plan details Update the patients deductible, copay, and coinsurance data in clients' billing system when inaccurate Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere Participate in all mandated internal and external training and/or seminars Get to know, understand, and comply with TaskUs policies and procedures Requirements: 1+ years in a prior medical billing or insurance verification role Strong knowledge of deductible and out-of-pocket max types and determining their status and applicability Familiarity with different insurance payer types and navigating insurance portals Experience with multiple platforms is ideal and the ability to use multiple systems connected to insurance panels is required Experience with HIPAA and compliance-sensitive environments Must be able to multitask to make effective use of various online resources and platforms Must adhere to regulatory requirements to protect patient safety Must adhere to client processes to prevent risk to patient care and to provide the ideal patient experience Strong deductive reasoning and inference to understand a patients claim history Sharp attention to detail and ability to decipher mental health coverage vs other insurance plan benefits Intellectual curiosity and desire to develop expertise in insurance verification Proactive learner and active communicator when in need of assistance Ability to work independently, while self-motivating to meet targets for accuracy and productivity Coachable with grown mindset: able to incorporate manager feedback and improve overall output Benefits: Competitive salary Great benefits package Professional growth opportunities with the chance to learn from many different functions A fun and inclusive workplace Apply Job!