Chat Support Representative – US Timezone (Remote, South America)
About Us
We are a fast-growing proprietary trading firm providing traders with funding and resources to succeed in financial markets. We pride ourselves on offering exceptional support to our traders and are looking for a dedicated Chat Support Representative to join our team. Job Overview We are seeking a highly motivated Chat Support Representative to provide real-time assistance to our clients during the US trading session. You will be responsible for handling inquiries via live chat, ensuring a seamless customer experience, and resolving issues efficiently.
Key Responsibilities
Provide live chat support to customers, answering questions about our services Troubleshoot client issues and escalate technical problems when necessary Maintain a professional and friendly tone in all interactions Accurately document interactions and update support tickets as required Collaborate with the support team to enhance customer satisfaction
Requirements
Must be based in South America (US timezone) Fluent in English with excellent written communication skills. Previous experience in live chat support in the finance industry or proptrading is required. Proficiency in Crisp (or similar chat support software). Stable internet connection and a reliable home office setup. Strong problem-solving skills and attention to detail.
Benefits
Competitive pay. Fully remote position. Work with an exciting and fast-growing prop trading firm. Opportunity for long-term collaboration. Ready to join us? Apply now with your CV and a brief cover letter detailing your experience in chat support. Job Types: Full-time, Contract Pay: $700.00 - $1,500.00 per month Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
- Work from home
Shift:
- Day shift
Experience:
- Chat Support: 2 years (Required)
Work Location: Remote Apply Job!