Product Manager 3 (Project Manager CX)

Job ID: 25-07664 Pay rate range - $65/hr. to $68/hr. on W2 Mon-Thurs in office, Friday • remote Top 3 Skills: Microsoft Office Suite (Excel, PowerPoint, MS Project a plus) Excellent communication skills Data visualization Summary: The main function of a product manager is to maximize sales, revenue, market share and profit margins by leading a team to deliver an end product. The typical product manager guides the delivery of a product through its life cycle. This role will report to the Senior Manager of MX Care Strategy & PMO, who reports to the Head of MX Care. This organization provides PMO support to the rest of the MX Care organization on special projects or requests, supports regular reporting of these projects, and supports shaping the overall MX Care Strategy. This role's primary function will be to support developing and documenting a customer experience journey map of the Client's Care customers. We want to create a visualization of the path our customers take and use it to identify areas for improvement. Additionally, we want to use this mapping and data to decide the ideal path for our customers based on their device-specific needs. This role will support maintaining this visualization and creating updates as the business changes. In addition, this role will support Project Management activities as needed, such as tracking metrics, project progress, creating process documents (Vizio or similar). Job Responsibilities: • Collect data to create a map of the Clients Care customer journey for the main products and common issues • Be able to present data in clear and digestible format for leadership to easily see trends and insights • Maintain customer journey maps, making edits for new products and customer service offerings • Support PMO activities • Develop project task tracking, capture weekly progress and metrics • Collaborate with multiple teams to document business processes • Establish and maintain communication between the project team to the organization Skills: • Verbal and written communication skills, attention to detail, customer service and interpersonal skills. • Ability to work independently and manage time between multiple projects or priorities • Preferred previous experience with computer applications, especially Microsoft Powerpoint (expert), Word and Excel; Project a plus Education/Experience: • Bachelor's degree in business management, finance, accounting, mathematics, economics, or relevant field required. • 5-7 years experience • 2+ years project management experience preferred About the Company: Intelliswift Apply Job!