Banking CSR (Remote)

About the position TEKsystems is seeking Fraud Member Service Representatives to join a Fortune 100 Financial Institution. This remote position requires one week of onsite training and involves responding to member inquiries in a high-volume contact center environment. The role focuses on providing exceptional customer service, performing transactions, and advising members on products and services. Responsibilities • Respond to inquiries and requests from members within a 24/7 high volume contact center operation. , • Provide information regarding the company's products and services, ensuring optimal member experience. , • Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. , • Advise members of other products and services that may fit their needs. , • Handle a call volume of 80-100+ calls daily. Requirements • High School Diploma/GED required. , • 1-2 years of recent customer service experience in call center, collections, or banking. , • Ability to work in a fast-paced high-volume call center environment. Nice-to-haves Benefits • Medical, dental & vision , • Critical Illness, Accident, and Hospital insurance , • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions , • Life Insurance (Voluntary Life & AD&D for employee and dependents) , • Short and long-term disability , • Health Spending Account (HSA) , • Transportation benefits , • Employee Assistance Program , • Time Off/Leave (PTO, Vacation or Sick Leave) Apply Job!