Customer Service Agent – FT- Remote WFH After Training
Come join our team of dynamic professionals at TeamHealth National Patient Service Center! Bilingual English/Spanish is a plus... Can Work From Home after training- equipment will be provided! We offer Paid Training. Training is On-site at our Cedar Bluff location in Knoxville, TN. (4 weeks 8am - 5pm)
- *NOW OFFERING A $750.00 SIGN-ON BONUS PLUS QUARTERLY INCENTIVES**
Candidates with experience in retail and restaurant service are strongly encouraged to apply. Benefits:
- Generous Personal Time Off
- 8 Paid Holidays per year
- Quarterly bonus plans- gives you the chance to add to your income!
- Business casual dress code- we want you to feel comfortable at work!
- Learning and Development- internal subject matter experts offer ongoing training to get you up to speed
- Wellness programs that focus on emotional, social, physical, and financial wellbeing
- Flexible work schedule
What You'll Love About TeamHealth:
- Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
- Work that Stays at Work. Your time off is yours!
- Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
- Prepare for the Future. 401K program (Discretionary matching funds available)
JOB DESCRIPTION OVERVIEW: This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations. ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide service to patients in a professional manner.
- Provide excellent, concise communication.
- Learn and understand ETM software operation.
- Learn and understand billing and account operations.
- Answers and documents all telephone inquiries.
- Research and resolve problems with patients bills.
- Updates patients’ insurance coverage as needed.
- Prints courtesy claims and itemized statements.
- Rebills accounts after receiving insurance information.
- Arranges financial agreements with patients using budget plan as needed.
- Performs other duties and assignments as requested.
QUALIFICATIONS / EXPERIENCE:
- High school diploma or equivalent required
- Understanding and familiarity with Microsoft Windows environment
- Ability to speak, listen and type simultaneously
- Strong communication skills (oral and written) required
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