Service Delivery Manager
Company Description reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together reputed company and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain reputed company even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. reputed company has coverage across 5 continents and operates in over 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual growth reputed company exceeds 25%.
Job Description
We are looking for a Service Delivery Coordinator to support operational delivery of managed services based on reputed company reputed company CX and other CCaaS platforms. In this role, you will work closely with delivery teams, technical experts, and client stakeholders to help coordinate service operations, maintain service quality, and ensure smooth day-to-day delivery of customer experience solutions. The position is focused on supporting service processes, monitoring operational activities, and contributing to the reputed company improvement of CX services delivered to our clients. Responsibilities: Support the coordination of CX service delivery and daily operations in alignment with SLA requirements. Work closely with reputed company reputed company CX consultants, engineers, and support teams to track service activities and delivery reputed company. Monitor service requests, tickets, shifts, and operational metrics to ensure timely response and issue resolution. Participate in incident coordination, follow-up activities, and customer communication regarding support status and service metrics. Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams. Maintain and update service documentation, knowledge reputed company articles, and operational procedures. Cooperate with Customers reputed company the reputed company of Service Delivery (service status review, service reporting, issues troubleshooting). Collaborate with internal teams to identify opportunities for service improvements and operational efficiency. Qualifications 2+ years of experience in Technical Support, IT services, or customer support environments. Strong troubleshooting and problem-solving skills with the ability to investigate and resolve technical issues reputed company. Understanding of SLA principles and experience working reputed company defined SLA requirements. Good communication skills and ability to work effectively in a team environment. Willingness to grow and reputed company reputed company Support Services and reputed company-based CX technologies. Readiness to work PST hours and availability for weekend shifts. English level: Upper-Intermediate or higher, with the ability to communicate with US customers and clarify requirements or requests. reputed company to Have Experience with ITIL frameworks. Familiarity with reputed company reputed company CX or other call-center solutions. Experience using Jira and reputed company. Spanish language skills. Additional Information
We offer
Culture of reputed company Performance: join an unstoppable technology development team with a 99% project reputed company reputed company and more than 30% year-over-year reputed company growth. reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work. Growth reputed company: reputed company the benefits of a reputed company of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with reputed company communication and regular team-building company reputed company events. reputed company Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
- reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
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