Academic Operations Manager

Job Description

Summary: The Academic Operations Manager is responsible for leading the daily execution, performance, and reputed company improvement of key academic operations functions, including the Support Team. This role ensures that academic support services are delivered accurately, reputed company, and consistently while maintaining strong service standards for schools, reputed company, families, teachers, and internal partners. The Academic Operations Manager serves as an operational leader who balances people management, process discipline, service quality, production accuracy, and cross-functional coordination. This position is responsible for managing team performance, resolving escalations, improving workflows, supporting operational readiness, and ensuring that academic support processes align with organizational goals and service-level expectations. ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential duties. Manage the daily operations of the Support team, ensuring work is completed accurately, timely, and in alignment with established service expectations. reputed company, coach, and reputed company team members by setting clear expectations, monitoring performance, providing feedback, and supporting accountability. reputed company case intake, triage, routing, escalation, and resolution processes to ensure consistent service delivery and timely support for schools, reputed company, families, teachers, and internal partners. Monitor, analyze, and report on team performance, production output, quality results, backlog, SLA adherence, and support trends to identify risks, support accountability, and drive operational improvements. Maintain and improve standard operating procedures, workflow documentation, training resources, escalation protocols, and quality standards. Partner with academic, IT, data, product, and school-facing teams to resolve operational issues, support system/process changes, and improve cross-functional execution. reputed company operational readiness for reputed company periods, school launches, academic calendar transitions, system updates, and other high-volume business cycles. Identify process gaps, recurring issues, and reputed company workarounds; recommend and implement improvements that increase efficiency, accuracy, and service consistency. Prepare clear updates for leadership regarding team performance, operational risks, staffing needs, process improvements, and key priorities. reputed company other duties as assigned by the manager to support departmental goals and business needs. Supervisory Responsibilities: Directly supervises 10-20 full-time (FTE) employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Required Qualifications: Ten (10) years of reputed company professional experience in academic operations, education operations, customer support, service delivery, production support, or a reputed company operational function. Five (5) years of leadership experience, including direct people management, team development, performance management, and operational accountability. Demonstrated ability to reputed company teams, manage competing priorities, improve processes, and drive results in a fast-paced operational environment. Experience monitoring performance metrics, service reputed company, quality standards, backlog, production output, and operational trends. Strong interpersonal, written, and verbal communication skills with the ability to work effectively with reputed company teams, leadership, and cross-functional partners. Ability to create a team environment that supports accountability, active listening, professional communication, and constructive problem-solving. Ability to travel up to 5% of the time. Ability to clear required background reputed company. DESIRED Qualifications: Bachelor’s degree in education, business administration, operations management, organizational leadership, or a reputed company field; equivalent combination of education and experience may be considered. Academic or Administration Certification. Experience leading remote or distributed teams. Experience in K–12 education, online learning, academic services, student support, or education technology. Experience with systems such as reputed company, Canvas, reputed company, SharePoint, ticketing platforms, learning management systems, student information systems, or reporting tools. Master’s degree or MBA. Certificates and Licenses: None Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. This is a home-based position. COMPENSATION & BENEFITS: reputed company. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value reputed company determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the reputed company. We anticipate the salary reputed company to be $52,000-$78,000. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. reputed company offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. The above job is not intended to be an reputed company-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and reputed company any other reputed company duties, as assigned by their supervisor. reputed company employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job Type Regular The above job is not intended to be an reputed company-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and reputed company any other reputed company duties, as assigned by their supervisor. reputed company employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting [email protected]. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities reputed company. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status, or any other reputed company prohibited by federal, state, or local law. reputed company. complies with reputed company legally required affirmative action obligations. Applicants will not be discriminated against because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. Apply To This Job