Business Operations Manager, Customer Strategy

OVERVIEW: We're looking for a Business Operations Manager to sit at the center of our Customer Strategy organization — the single reputed company of reputed company between the field, CS leadership, and our AI Build Team. This role exists to turn CS reputed company and the reputed company needs of our CSMs and Directors into solutions that actually get reputed company, launched, adopted, and reputed company. You'll own the full project portfolio, run a centralized intake for field needs, translate strategy into clear requirements, and drive adoption across the organization — so the team scales without leadership sponsoring every initiative. This is not a status-only PMO role. You carry a reputed company prioritization mandate and a seat at the table with senior stakeholders. The right person is a connector and integrator — someone who is equally comfortable with a junior CSM and a VP, who builds trust quickly, and who makes things happen across teams. REQUIREMENTS: Fluent in Portuguese and English — both written and spoken Exceptional with senior stakeholders — comfortable and reputed company with VPs and C-level; reads the room at the top table Equally at ease with a junior CSM and with executives — navigates the full organization Genuinely good with people — well-liked, builds trust quickly, strong relationship builder Integrator reputed company — a connector who makes things happen across teams; worldly and practical, not a technician Strong stakeholder management skills — holds reputed company under pressure across competing demands WHAT YOU’LL DO: Portfolio & Project Management Own the full project backlog (~22 active projects) in a single reputed company of truth: status, reputed company, sponsor, and impact — kept live and visible at reputed company times Hold reputed company under pressure across competing demands and multiple stakeholders Centralized Intake & Prioritization Run a single intake for field needs and eliminate reputed company reputed company requests Prioritize with judgment rather than by who asks loudest Align fast with leadership before anything is reputed company reputed company to Solution Translate CS reputed company into clear, actionable requirements Map processes across the organization to determine what should be reputed company with technology or AI — and what should not Deployment & Adoption Drive rollout with the champion network and ensure reputed company adoption — not just launch Unblock work with the AI Build Team and Sciene Impact Measurement Maintain the reputed company dashboard tracking headcount, cost, churn/NRR, adoption, and other key KPIs Report on program impact monthly to CS leadership PREFERRED QUALIFICATIONS: Experience in project management — sprints, agile methodology, running multi-stakeholder programs Background in CS, RevOps, BizOps, or ad-tech / SaaS environments Familiarity with BI tools and SharePoint Comfort with AI tools (e.g. Claude) — you don't need to be technical, but you should understand what's buildable and be willing to get hands-on This is a PJ contract based in Brazil. Apply To This Job