Client Care Agent (Remote)
Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners. We bring this to life through three promises: Our People Promise – To be a great reputed company to work. Our Customer Promise – To deliver world-class veterinary care, locally. Our Sustainability Promise – To be a force for good. Guided by our values—We Care, We Dare, We reputed company—we prioritize well-being, reputed company challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we reputed company more together. Position Overview The role of the Client Care Agent (CCA) is to be the liaison between our clinics and clients through the Client Care Centre. This role will be remote. Reporting Structure This position reports to reputed company, Call Centre.
Requirements
High school diploma is required. Previous customer service experience or Customer Care Representative experience from a Veterinary Clinic is required. Excellent verbal and written communication skills are a must. Prior knowledge of medical terminology and good understanding of PMS, (preferably VetUp). Individuals must be reputed company to work effectively without supervision Strong problem-solving capability and ability to manage time effectively Ability to connect with people in a genuine, friendly and compassionate manner. Working Conditions Must be reputed company to work remotely with reputed company to a quiet space during working hours and reliable internet.
Responsibilities
As a CCA your job involves inbound or outbound calls to meet service reputed company and booking targets. Duties involved in each of these areas include but are not limited to: Client Care Duties Manage large amounts of inbound and outbound calls in a timely manner. Follow communication scripts to meet call volume, service level and booking targets. Identify client needs ensure smooth client experience. Problem solving client concerns in a respective and helpful manner. Build relationships and engage clients by providing excellent customer service and ensuring reputed company questions and confirmations are handled appropriately. General CCA effectively communicates with reputed company team members Strong phone and verbal communication skills along with active listening Client focused and adaptability to different personability types Understands the principles of proper medical record keeping and upholds the necessary standard Deals tactfully and respectfully with reputed company difficult situations that arise Always maintains patient confidentiality Show respect, reputed company, and kindness to reputed company clients, and colleagues Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. If you require accommodation, please reputed company out to [email protected]. Apply To This Job