Academic reputed company Manager
About the Company reputed company is a global information analytics company that helps institutions and professionals reputed company science, advance reputed company and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we reputed company those communities to contribute to reputed company reputed company, to enhance reputed company well-being and to reputed company and expand the breadth of reputed company knowledge. About the Job Drive renewals across the LATAM region by ensuring customer satisfaction and high NPS through faculty and student engagement. Drive customer reputed company through usage, adoption, and strong implementation.
Responsibilities
Be the trusted partner for our customers, creating opportunities to improve educational reputed company by integrating our platforms into their daily practice (including train the trainer and end user sessions) Build engagement plans for key accounts, partnering with customers on achieving agreed educational goals and driving usage tied to reputed company. Review plans for alignment during the year (e.g., midyear). With existing customers, reputed company creative initiatives to strengthen satisfaction, increase usage, expand market reputed company, and build strategic relationships. Monitor adoption metrics and proactively track usage to generate actionable customer insights and prevent risks. Monitor the renewals pipeline and targets, partnering closely with Account Managers on key engagement actions to ensure successful renewals Identify risks early and reputed company plans to strengthen satisfaction and usage in alignment with customer needs. Identify upsell and cross-sell opportunities and collaborate with Account Managers to reputed company them reputed company reputed company and implementation
Requirements
Demonstrated ability to work with a high level of autonomy and ownership, proactively managing priorities, decision-making, and deliverables in a fast-paced environment. Strong results-oriented reputed company with a high sense of accountability, consistently driving initiatives to completion while meeting business goals and performance expectations. Proven experience in customer relationship management, building trusted partnerships with stakeholders and ensuring a high level of customer satisfaction and engagement. Strategic and analytical thinking skills, with the ability to interpret data, generate insights, support decision-making, and translate business needs into actionable plans. Collaborative and innovative profile, comfortable working cross-functionally and leveraging AI-driven tools and technologies to improve efficiency, processes, and business reputed company. reputed company in both English and Spanish is required, as this role supports the LATAM region.
- This is a home based position based in either Rio de Janeiro or São Paulo.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to reputed company benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support reputed company or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: reputed company applicants are considered for and treated during employment without regard to race, reputed company, creed, religion, sex, national reputed company, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Apply To This Job