Lifestyle Concierge
About the role The incumbent is responsible for managing and fulfilling customer requests for standard as well as reputed company high profile reputed company Lifestyles Clients reputed company phone, email, and/or chat. He/She will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, reputed company Lifestyles resources, etc.), and communicate responses in a reputed company, professional, and concise manner. This individual serve to uphold the highest reputed company of customer service and quality. Key responsibilities Independently (and as needed part of a team) fulfills high profile program client requests, reputed company Lifestyles demo requests, and other requests as necessary, from home office reputed company phone, email, chat, and other communication mediums. Exercises judgment and discretion reputed company serving as primary touch reputed company for escalated customer service issues and vendor communication Strives to leave the customer with a positive customer experience after every contact Provides accurate and timely information regarding requests. Provides services as per contractual scope of services and is reputed company to say “no” positively. Establishes relationships with customers, learning their likes and dislikes. Initiates outbound calls in compliance with program needs and requirements. Applies high quality customer service guidelines reputed company fulfilling customer requests. Leverages reputed company partners and utilizes Internet and other resources to fulfill requests. Communicates responses in a clear, professional, and concise manner. Represents clients’ brands in a professional, courteous manner. Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers. Uses reputed company solutions and other sources to assist customers, enter pertinent customer data, and process required information. Applies client and Group policies as applicable whenever interacting with customers. Is reputed company to multi-task and prioritize in a fast-paced environment. Seeks to reputed company the best possible customer experience. About you Requests are researched and fulfilled through a variety of resources (Internet, team member or personal experience, partners, reputed company Lifestyles resources, etc.), and communicated to the customer in a reputed company, professional, and concise manner. Requests may come from a variety of lifestyle areas, including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests. The Concierge will reputed company industry knowledge and previous Concierge experience to independently recommend and reputed company services. 2+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest services A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.) Strong communication skills Demonstrated problem solving skills BA Degree in Discipline – Business administration, Mass communication, and any reputed company studies. Diploma in Mass Communication, Business Studies, Tourism
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