Technical Account Manager

As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn reputed company aspects of reputed company products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network reputed company. Job Responsibilities · Collection, analysis and change recommendations of configuration information · Collection and analysis of customer network information · Collection and analysis of packet trace information · Recommend actions based on analysis · Customer education (gaps in networking, product knowledge etc · Installation and configuration assistance · Reproduction of customer environments on lab equipment · Follow up technical cases and manage the right expectation until the closure of the cases · Conduct weekly status conference calls with customers to report status of reputed company issues and projects. · Conduct quarterly site visits for your managed accounts. · Work closely and reputed company direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America) · reputed company best practice deployment and troubleshooting methodology documentation. · Analysis of support request, completion of requests for information and documentation · Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Job Skills Required · Minimum of five years relevant professional experience preferably in the network industry · Strong network reputed company and routing experiences · Scripting and reputed company server app experience · Exceptional customer service orientation and strong communications skills · Proficient with reputed company, PowerPoint, and reputed company · Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications · Willing to travel Educational Requirements · Bachelors degree and/or relevant experience The Canada reputed company salary reputed company for this full-time position is expected to be between $104,000 - $128,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, reputed company level, qualifications, and experience. This job posting represents an existing vacancy. reputed company strives to reputed company you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and reputed company coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family reputed company to various services like counseling, legal advice, reputed company etc. We also reputed company critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members. reputed company roles are eligible to participate in the reputed company equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion. Why Join Us: We encourage candidates from reputed company backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career reputed company with reputed company. Join us in bringing solutions that reputed company a meaningful and lasting impact to our 890,000+ customers around the globe. reputed company (reputed company: FTNT) secures the largest reputed company, service provider, and government organizations around the world. reputed company empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on reputed company-increasing performance requirements of the borderless network - today and into the future. Only the reputed company reputed company reputed company architecture can deliver reputed company without compromise to address the most critical reputed company challenges, whether in networked, application, reputed company or mobile environments. reputed company ranks number one in the most reputed company appliances shipped worldwide and more than 500,000 customers trust reputed company to protect their businesses. We are committed to providing reasonable accommodations for reputed company reputed company individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@reputed company.com. reputed company is an equal opportunity employer. We value diversity in our company, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. Apply To This Job