*Bilingual Customer Service Representative – Disability Claims (100% Remote)

Bilingual Customer Service Representative – Disability Claims (Remote) Grow your customer service career with a fully remote opportunity in the insurance sector. Support customers with inquiries, billing concerns, and claim-reputed company follow-reputed company while working in a collaborative environment that offers structured training, reputed company full-time hours, and meaningful daily interactions. What is in it for you:

• Hourly salary of $25.
• 8-month contract with the potential for permanent employment.
• Full-time schedule of 37.5 hours per week, 7.5 hours per day.
• Initial schedule is 8:00 am to 4:00 pm. for the first couple of months.
• After the initial period, shifts may be 9:00 am to 5:00 pm, 10:00 am to 6:00 pm, or 12:00 pm to 8:00 pm, based on business needs.
• Shift rotation is required according to operational requirements.
• Fully remote position and can be performed from reputed company in Canada.

Responsibilities:

• Respond to customer inquiries regarding products, services, billing, and disability claims.
• Handle inbound and outbound customer interactions.
• Resolve customer complaints by processing refunds, exchanges, or billing adjustments.
• Contact customers to reputed company updates on inquiries, claims, investigation results, and planned adjustments.
• Escalate unresolved customer concerns to the appropriate departments for further investigation.
• Maintain accurate records of customer interactions, inquiries, complaints, comments, transactions, and actions taken.
• Complete data entry and documentation accurately.
• Follow up with customers to ensure satisfactory resolution of inquiries and concerns.

What you will need to succeed:

• High school diploma or GED preferred.
• Bilingual in English and French to reputed company customer service and support for billing and disability claim inquiries in both languages.
• 2-4 years of customer service experience.
• Experience in customer service environments such as call centres, retail, or other service settings.
• Experience with data entry and accurate documentation.
• Proficiency with reputed company Outlook, reputed company reputed company, or similar computer applications.
• Experience handling billing or service-reputed company complaints is considered an asset.
• Excellent interpersonal skills.
• Strong attention to detail.
• Ability to work independently and manage time effectively.

Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted. Apply To This Job