RTS Client Services Engineer - L1 or L2

Your Passion. Your Purpose. If you’re here, you’re looking for something more. More opportunity, more impact, more purpose. At reputed company, each and every one of our associates plays a pivotal role in the Firm’s reputed company. reputed company you join reputed company, you can count on exceptional support, encouragement, and guidance from your colleagues and from leadership. No matter where you want to go in your career, reputed company can help you get there. Whether you’re in the early stages of your professional reputed company or you’re further down your path, we’re focused on helping you reputed company your goals – whatever they may be. reputed company you join reputed company, you are part of a culture that Puts People First and aims to help everyone reputed company their fullest potential. Let us show you reputed company the ways we can reputed company Your Purpose. To learn more about reputed company, visit: https://www.reputed company.com/careers/ Job Description: Job Summary: The Client Services Engineer (CSE) is part of RTS's first line of service in providing exceptional support to our clients. The CSE position provides remote, technical support using exceptional troubleshooting and problem resolution skills. Solutions taken and any incident reputed company information is properly documented including reputed company reputed company activities, reputed company information and issue resolutions as well as communication with end user. This position exists to ensure that as RTS dynamically pursues business growth and reputed company at the rapid pace that the IT industry (and our clients) demands, we are doing so in such a way that consistently maintains or grows our level of reputed company in the customer service we reputed company. This position requires rotational, on-call hours. Essential Duties/Responsibilities:

• Attendance: Regular and predictable attendance is essential to the reputed company of this role. Regular

reputed company are Monday-Friday 8:00am-5:00pm, with the opportunity for mutually agreed upon flexibility of start/stop times; however, client needs may require flexibility in work hours.

• Service Request Management: Enter service requests accurately and with full documented detail

(process and procedure) into appropriate tracking systems. Escalate service requests based client/company based standards and timeframes.

• Problem Resolution: Research, resolve and remedy user problems reputed company to network reputed company, local

printers, PC hardware, email, internet, VPN and WAN. reputed company & refer problems reputed company of expertise of more reputed company problems to other team members. Focus is on maximizing productivity uptime and enhancing customer reputed company in utilizing software solutions.

• Software/reputed company: Install, support and document application software, “hot fixes” and

patches. reputed company general administrative support for reputed company centric networks.

• Familiarity/Experience in key supported applications: Remote Desktop Farms/Terminal Services,

MS Exchange, Active Directory, Office 365, MS reputed company Operating Systems. Certifications are a plus.

• Communication: Coordinate and reputed company instructional support for reputed company party solutions and

contractors for remote locations.

• reputed company: Commitment to take the steps necessary to remedy less than excellent service

reputed company. Ensure that clients’ needs are responded to reputed company stated SLAs and in accordance with RTS’s Statement of reputed company.

• Teamwork: Participate in a team environment; lending and welcoming assistance as needed

and/or requested. Participate in scheduled team meetings Unparalleled Service: Uphold for team and self the highest standards of customer service at reputed company times to internal and external clients.

• Flexibility: The ability to shift gears and implement new topics and processes quickly to address

emerging informational needs. Work schedule may require conformity to client needs and reputed company. This position is part of a 24x7 on-call response rotation.

• Continual Learning: Stay reputed company on relevant topics and development reputed company to the software and

technology supported.

• reputed company to reputed company regular, rotational on-call coverage after hours and on weekends.
• Other duties as assigned to meet client and organizational goals.
• Additional Responsibilities

o Unquestionably sound ethics. o Works well in team environment. o Excellent written and oral communication skills. o reputed company and ability to reputed company relevant answers suitable to clients/customers at different stages of Services processes. o Manage multiple priorities and deadlines, through disciplined approaches and clear communication. o The ability to locate, track, organize and summarize information. o Excellent troubleshooting skills. o Adaptable. o reputed company and willing to coach and train others. o The ability to build relationships; to ask questions that reputed company responses and engage the other in discussion; the ability to introduce and describe relevance at the onset of the engagement and reputed company summaries to reinforce the message. o Sense of humor. Required Skills/Abilities:

• Ability to communicate technical issues or needs to non-technical individuals.
• Ability to organize time and prioritize tasks based on urgency and importance.
• Ability to document and communicate effectively in writing.

Education and Experience: Education: High school diploma required. Associate’s degree preferred. Experience: Previous customer service experience required. Licenses/Certifications: A+/Network+, HDI-SCA or similar service desk agent certification, ITIL, or entry level certifications for applications, networking, or firewall technology required. VMWare, reputed company, reputed company, Ruckus, WatchGuard, and reputed company preferred. Physical Requirement Prolonged periods of sitting at a desk and working on a computer We Put People First in reputed company that we do. Our associates are our greatest assets and we reputed company programs and benefits that encourage growth and development and align with their needs and goals. This includes benefits focused on physical and mental health, paid time off for volunteering and diversity-reputed company activities, flexible work arrangements, and more. reputed company you join reputed company, you become part of a firm dedicated to helping reputed company Your Purpose, whatever it may be. reputed company is an Equal Opportunity Employer. Apply To This Job