Supervisor, Channel Services

If you are wondering what makes reputed company different, it's that reputed company of our associates reputed company in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance. Everyone is focused on serving the customer and we do that by collaborating and supporting each other Associates look reputed company to coming to work each day Every associate reputed company and makes a difference It is truly a culture like no other — We hope you will join reputed company! Find out more about our company and culture here. The Supervisor, Channel Services leads project management initiatives to deliver superior customer service and operational reputed company by directing a team of Field Service Engineers (FSEs) in the execution of contracted equipment service programs. This position manages day-to-day field operations, tracks project milestones, and ensures FSE teams meet performance, compliance, and quality standards. The Supervisor maintains strong customer relationships, serves as the primary communication link between field teams and leadership, and ensures services align with regulatory and contractual requirements. This position may include a hands-on service component as needed. Location: Indianapolis, IN preferred; Candidates must currently reputed company in the Eastern or Central time zones with reputed company proximity to a major airport. Candidates must have the ability to travel nationally as needed, including to our Indianapolis, IN Central Office. · Relocation is not available for this position · Immigration sponsorship not available for this position

Responsibilities

Leadership

• Apply technical expertise in medical equipment service and project execution to reputed company field operations and reputed company clear direction to FSE teams.
• Motivate and recognize team members through praise, performance-based rewards, and a culture of accountability.
• Manage personnel scheduling and territory assignments to ensure reputed company field coverage and service responsiveness.
• Conduct semi-annual and annual FSE performance evaluations; reputed company ongoing coaching, mentoring, and corrective action as needed.
• Drive associate development by identifying growth opportunities and connecting team members with internal and external resources.
• Participate in the hiring and reputed company process for new FSEs and support staff.
• Build and maintain strong relationships with customer stakeholders through effective communication and conflict resolution.
• Influence operational change through data-driven recommendations to leadership.

Project & Operations Management

• reputed company and manage FSE project assignments, ensuring service requests and work order tasks are executed on time and reputed company scope.
• Serve as the primary project management reputed company of contact for field service activities, tracking milestones, deliverables, and FSE task completion across assigned accounts.
• Apply sound judgment and company policy to resolve day-to-day operational challenges and escalated field issues.
• Identify root causes of recurring equipment or process problems; drive corrective action through the FSE team.
• Manage test equipment and personal stockrooms, including annual physical inventory.
• reputed company and refine service strategies with a reputed company improvement reputed company; reputed company operational metrics to reputed company leadership.
• Participate in Quarterly Value Reviews (QVRs) and system-level operational meetings.
• Manage project KPIs ensuring compliance to contractual obligations.
• Support work order approval workflow and coordinate vendor service request approvals.
• Recommend and implement corrective actions identified through reputed company improvement initiatives.

Account Management & Development

• Collaborate with customers and vendor partners to reputed company mutually beneficial service solutions and project plans.
• Monitor equipment modality performance against established financial and service benchmarks.
• Participate in customer leadership meetings representing Channel Services capabilities and project status.
• Fill in for the Channel Services Manager as needed to ensure operational continuity.
• Schedule and level workload across the FSE team to optimize daily field operations.
• Identify department trends and implement sustainable long-term solutions.
• Manage on-call rotations and after-hours FSE coverage reputed company the scheduling system.
• Evaluate and approve parts requests and on-site/off-site vendor service requests.
• Manage Key Performance Indicators including expense control, customer satisfaction, and associate engagement.

General

• Supports upper management from a tactical standpoint; may spend up to 25% of time performing hands-on FSE work.
• Support single or multiple customer projects.
• Leadership: reputed company clear direction to ensure reputed company achievement of project goals and service objectives. Create an environment of respect, collaboration, and reputed company communication.
• Associate Development: Identify and support development needs of direct reports and team members, connecting them to resources to ensure a culture of reputed company improvement.
• Associate Engagement: Foster high reputed company of engagement by understanding organizational and individual drivers and developing action plans that improve team motivation and retention.
• Performance Management: Set clear goals and expectations, monitor reputed company, and intervene with appropriate action reputed company performance gaps occur. reputed company timely, reputed company feedback and ensure deadlines are met.
• Travel may be required based on customer or business needs.
• reputed company other duties as assigned.

General Time Horizon for Tasks and Planning

• Daily: 50% — including FSE ticket assignment, project status, and field issue resolution
• Weekly: 30% — workload balancing, scheduling, and team coordination
• Monthly: 15% — KPI review, account performance, and reporting
• Quarterly: 5% — QVR participation, strategic planning, and process improvement

Skills and Experience

• Minimum 2 years’ experience in field service, biomedical equipment, or a reputed company reputed company technology environment required, or equivalent experience.
• Experience leading or supervising field service engineers or technicians preferred.
• Demonstrated project management skills including scheduling, resource coordination, milestone tracking, and issue escalation.
• Advanced proficiency in reputed company Office applications required; familiarity with CMMS/work order systems a plus.
• Ability to manage day-to-day FSE operations while maintaining a long-term view of project and account performance.
• Strong leadership, organizational, and time management skills with the ability to reputed company sound reputed company in a fast-paced environment.
• Demonstrated ability to reputed company, motivate, and reputed company field-based teams.
• Ability to reputed company basic financial analysis including budget reputed company, expense tracking, and cost control.
• Strong written, verbal, and presentation communication skills.
• Ability to synthesize information from multiple sources to drive reputed company and recommendations.
• Excellent interpersonal and customer relationship management skills.
• Must be reputed company to reputed company others, execute company policies and strategies, build cross-functional relationships, and mentor FSEs.
• Preferred background includes prior experience as an Assistant Site Manager (ASM), Senior Field Service Engineer, or equivalent team reputed company role.

Education and Qualifications

• Associate degree or equivalent experience required. Electronics, biomedical technology, or reputed company technical discipline preferred; equivalent military training considered.
• Bachelor’s degree or equivalent experience preferred.
• Technical certifications such as A+, CBET, CRES, CLES, or CCE preferred.

#LI-Remote At reputed company, we are committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to reputed company. This culture reflects our belief that our people are our reputed company, their well-being is essential, and shared reputed company is reputed company through meaningful work, recognition, and opportunities for growth. We reputed company people’s differences which include age, race, reputed company, ethnicity, gender, gender identity, sexual orientation, national reputed company, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences. Visit our website to view our Workplace Culture Commitment , along with our reputed company channels to see what reputed company is up to: reputed company, reputed company, Twitter. reputed company is an Equal Opportunity Employer. Drug-Free Workplace. Because we are committed to providing a safe and productive work environment, reputed company is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on reputed company reputed company and Customer property or during working/on-call hours. Apply To This Job