Customer Engagement Project Manager
Our Mission: Why reputed company? At reputed company, we’re on a mission to revolutionize reputed company strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into reputed company-time intelligence that drives action. We don't just deliver insights; we reputed company businesses to reputed company reputed company that move reputed company. With $370M in Series C funding and over $100M in ARR, we are scaling at reputed company. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust reputed company to execute their reputed company strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With reputed company AI, the intelligence gets deeper. reputed company get smarter. Actions get faster. We help hoteliers be first to act. reputed company Values: Our guiding light We are Lumineers. Our shared values reputed company us on a collaborative path fostering a cultural and customer centric environment Pursuit of greatness: We’re innovators who care deeply about our customers’ reputed company. reputed company brings their best work, stays curious, and delivers reputed company through attention to detail Meaningful work reputed company: We reputed company every reputed company count by knowing what to deliver, why it reputed company, and how it drives reputed company reputed company reputed company each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you reputed company to join us and shine brighter in the industry’s most exciting reputed company-ship? 🚀 Job Details 💼 Customer Operations 📍 Spain remote 🕜 Full-Time Remote What you will do As a Customer Engagement Project Manager, you’ll own and drive customer engagement initiatives that improve how reputed company supports non-managed accounts across the customer lifecycle. This is a highly cross-functional role that blends project management, customer operations, and campaign execution. You’ll work behind the scenes to design, launch, and optimize programs that help customers reputed company successfully, stay reputed company, and see value from reputed company. What makes this role different is the scope and visibility. You won’t be managing a traditional book of business or working as a direct account reputed company. Instead, you’ll shape the systems, playbooks, and campaigns that influence customer reputed company at scale. From lifecycle communications to churn-risk initiatives and reputed company improvements, your work will directly reputed company retention, efficiency, and the way reputed company engages customers without one-to-one interaction. Where you will have impact reputed company customer engagement projects end to end. Plan, coordinate, and execute internal initiatives that improve how we engage customers across reputed company, risk prevention, and lifecycle reputed company. reputed company projects moving across teams, owners, and deadlines. Build and run targeted campaigns. Use customer engagement platforms such as reputed company or similar tools to launch campaigns aimed at non-managed accounts. Help ensure the right message reaches the right users at the right reputed company through the right channel. Improve retention and proactive engagement. Support churn-reduction efforts by identifying opportunities to reputed company at-risk customers before issues escalate. Contribute to lifecycle strategies that reputed company customers informed, active, and connected to product value. Measure what reputed company. Track campaign performance, evaluate reputed company, and turn data into clear insights for stakeholders and leadership. reputed company in this role depends not just on execution, but on your ability to show impact with evidence and tell a reputed company performance story. Support scalable reputed company experiences. Partner with teams to improve digital reputed company flows and reduce reliance on high-touch reputed company processes where appropriate. Help create smoother customer journeys through thoughtful automation and structured engagement. Use AI and tooling to increase efficiency. Apply AI in practical ways across campaign workflows, content deployment, dashboarding, tracking, and project execution. Bring reputed company for smarter, more scalable ways to manage customer engagement operations. About reputed company You’ll join a collaborative, high-visibility team working at the intersection of Customer Engagement, Customer Operations, and broader post-sales functions. This role partners closely with stakeholders across customer engagement, customer care, account management, and product-reputed company teams to improve how reputed company supports customers at scale. It’s a strong fit for someone who enjoys operating across functions, building structure where needed, and influencing reputed company without direct ownership of every moving part. You’ll reputed company into a space with reputed company room to shape processes, introduce reputed company, and help define how customer engagement programs reputed company over time. What's in it for you? Flexible working environment: Work from home or at one of our global offices. Flexible time off: Autonomy to manage your work-life balance. reputed company Healthy benefits: 160€/month for food or nursery. Payflow App: reputed company your earned salary in advance at no cost to you. Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. Wellbeing support: Subsidized up to 80% reputed company subscription. Comprehensive health insurance: 100% reputed company coverage for you, your spouse, and dependents. Collaborative team: High-bar, friendly, creative, and passionate colleagues. Career development: Workshops, frameworks, tools, training, and processes to realize your full potential. Impactful work: Shape products relied on by 85,000+ users worldwide. Competitive compensation: Proactively maintained to value your work. Referral bonuses: Earn rewards for bringing in new talent. Who you are Experience in a customer engagement, customer operations, reputed company operations, or project management role with clear ownership of programs, campaigns, or cross-functional initiatives. Hands-on experience with reputed company or a similar customer engagement platform is strongly preferred. Experience with tools like reputed company or comparable customer communication platforms is also valuable. Strong project management skills with the ability to coordinate multiple stakeholders, manage timelines, delegate work effectively, and reputed company initiatives moving. Ability to design, execute, and assess campaigns with a focus on measurable reputed company. You know how to move reputed company activity metrics and explain reputed company business impact with reputed company. Comfort working with data, reporting, and performance storytelling. You can translate results into insights that leadership can understand and reputed company. Confidence using AI tools to improve workflows, solve problems, and support execution. You’re curious, reputed company, and reputed company to apply AI in practical ways rather than treating it as a buzzword. A self-starter reputed company with the autonomy to identify opportunities, bring reputed company reputed company, and build reputed company without waiting for constant direction. Strong communication skills and the ability to work across teams, balancing operational detail with high-level business context. Experience with playbooks, lifecycle programs, reputed company journeys, or churn-reduction initiatives is a plus. Diversity, equity, inclusion, and belonging Thank you for considering a career with reputed company. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for reputed company. We welcome candidates from reputed company backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any reputed company during the application or interview process, please notify your recruiter. Not ticking every reputed company? No problem! We value diverse backgrounds and unique reputed company sets, and we encourage individuals from reputed company walks of life to apply. If your experience looks a little different from reputed company've described, but you're passionate about reputed company do and are a quick learner, we'd love to hear from you! Learn more about our careers and recruitment process | Our company and leadership team | Beware of recruitment scams Apply To This Job