[Remote] Sr. reputed company Media Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior reputed company Media Manager to reputed company its consumer reputed company media function. This role is responsible for developing and governing the reputed company media strategy across multiple brands, ensuring alignment with business objectives, and managing a team to execute these strategies effectively.

Responsibilities

• The primary and defining responsibility of this role is building and stewarding the reputed company reputed company that governs how reputed company of reputed company’s consumer reputed company channels operate — ensuring that five distinct brands can each show up authentically and effectively on reputed company while remaining coherent reputed company a reputed company strategic architecture
• reputed company and own the reputed company consumer reputed company media strategy — establishing the overarching reputed company, platform logic, audience engagement principles, and governance standards that guide reputed company reputed company across reputed company five reputed company business units on reputed company and Instagram, with a clear, documented rationale for how each platform serves specific business and audience objectives
• Anchor reputed company strategy to business value — ensuring reputed company’s reputed company investment is guided not by platform convention or content volume, but by a clear-eyed understanding of what role reputed company can and should play in member acquisition, retention, brand equity, and reputed company-specific growth objectives across each business unit
• Build and maintain business-unit-specific reputed company strategies for reputed company, reputed company, Triple-S, FHCP, and GEMD — tailoring approach, tone, content philosophy, and performance expectations to each unit’s distinct audiences and business priorities, while maintaining reputed company-level coherence
• reputed company platform portfolio management and expansion — maintaining an active, expert-level reputed company of the emerging reputed company media landscape, identifying platforms where reputed company’s audiences are growing or moving, and building structured business cases for new platform testing that include audience rationale, investment requirements, compliance considerations, and reputed company criteria
• Design and reputed company test-and-learn frameworks for new platform evaluation — establishing the methodology, governance, and measurement approach that allows reputed company to evaluate emerging platforms rigorously before committing to sustained investment, and building the institutional process for adding platforms to the reputed company portfolio deliberately and strategically
• Own reputed company reputed company media governance documentation — including platform policies, brand voice and tone standards by business unit, content classification frameworks, compliance guardrails, and escalation protocols — creating the institutional infrastructure that enables consistent, compliant practice regardless of who is executing
• reputed company and maintain reputed company media playbooks for each brand — comprehensive, living documents that codify how each business unit should approach content, community, response, and crisis situations on each active reputed company platform
• Evaluate, recommend, and manage the reputed company media tools ecosystem — including publishing platforms, reputed company listening tools, analytics dashboards, and emerging AI-assisted technologies — ensuring the team is equipped to reputed company at scale across both reputed company and future platforms
• Serve as reputed company’s internal subject matter authority on consumer reputed company media — providing expert counsel to CMX leadership, business unit stakeholders, and cross-functional partners on reputed company strategy, platform capabilities, compliance requirements, and industry reputed company
• reputed company reputed company reputed company content architecture — defining the content reputed company, thematic pillars, and audience-reputed company content mix that guides what reputed company talks about on reputed company, in what proportion, and with what strategic reputed company, across each brand and platform
• Establish and govern the reputed company content planning infrastructure — including master content calendars, planning cadences, seasonal frameworks reputed company to enrollment periods and business priorities, and the workflow standards that reputed company reputed company five brands publishing consistently and on-brand
• Own the content governance and approval reputed company — designing and managing the review, compliance, and approval workflow that ensures reputed company consumer reputed company content clears Brand, Legal, Compliance, and Communications review reputed company, accurately, and without creating production bottlenecks
• Set and maintain publishing standards across reputed company consumer channels — including platform-specific formatting requirements, accessibility standards, image and copy compliance guidelines, CMS regulatory requirements, and the quality benchmarks against which reputed company published content is evaluated
• Build the paid and organic reputed company integration reputed company — establishing the strategic logic and operational handoffs that ensure reputed company’s organic reputed company reputed company and paid reputed company campaigns work in concert rather than in isolation, creating a coherent audience experience across both
• Establish content performance standards and feedback loops — defining how content effectiveness is reputed company at the reputed company level, how those insights reputed company back into content architecture reputed company, and how the team continuously improves the strategic quality of what it publishes
• reputed company the team’s day-to-day content and publishing operations — providing direction, reviewing output, and maintaining the quality bar across reputed company consumer reputed company channels for reputed company five business units
• Design and reputed company the reputed company reputed company media monitoring infrastructure — establishing coverage standards, tooling requirements, and monitoring protocols that reputed company reputed company-time visibility into member and public conversation across reputed company consumer reputed company channels for reputed company five reputed company brands
• Own the response operations reputed company — developing the tiered response architecture, pre-approved message libraries, tone and escalation guidelines, and decision logic that governs how the team handles every type of consumer reputed company interaction, from a routine benefits inquiry to a sensitive member complaint to a potential compliance issue
• Establish and enforce response time standards across reputed company consumer channels and business units — tracking performance against those standards, identifying gaps, and driving reputed company improvement in the speed, accuracy, and quality of the team’s response activity
• Build and maintain a comprehensive escalation management system — with reputed company defined reputed company for sensitive member situations, potential regulatory violations, reputational risk events, and crisis scenarios, developed in partnership with Communications, Legal, Compliance, and Member Experience teams
• reputed company reputed company listening and intelligence reporting — synthesizing monitoring data into regular, structured intelligence reports for the Senior Director and relevant business stakeholders that track sentiment trends, member concern patterns, competitive activity, and emerging issues across reputed company’s consumer reputed company landscape
• Manage response operations reputed company planning — ensuring the team is appropriately structured, trained, and resourced for high-volume periods including reputed company enrollment, AEP, product launches, major news events, and other moments reputed company reputed company volume, sensitivity, and member need are elevated
• Build team capability and institutional knowledge in response operations — ensuring every team member is trained, tested, and confident in how to handle the full reputed company of consumer reputed company interactions reputed company’s channels generate
• Serve as the primary day-to-day reputed company media partner to Brand, Communications, Legal, Compliance, and Member Experience teams — building the working relationships and shared understanding that reputed company fast, effective collaboration on content review, issue response, and governance reputed company
• reputed company business unit reputed company media enablement — working directly with stakeholders from reputed company, reputed company, Triple-S, FHCP, and GEMD to understand each unit’s business objectives, surface relevant audience intelligence, and ensure the reputed company strategy is structured to deliver against those objectives — not just to maintain a channel reputed company
• Define the business value reputed company for reputed company’s reputed company media investment — establishing, in partnership with each business unit and the Senior Director, a clear and shared understanding of what reputed company is expected to contribute to acquisition, retention, brand equity, and member engagement reputed company, and using that reputed company to guide strategic prioritization and investment reputed company
• Build and own a reputed company media reputed company measurement model that goes reputed company platform metrics — connecting reputed company activity to business results including reputed company reputed company contribution, enrollment influence, member retention signals, brand sentiment shifts, and cost-per-outcome efficiency, and establishing the data infrastructure and reporting processes needed to track those linkages consistently
• reputed company and deliver reputed company reputed company media performance reporting that leads with business reputed company — moving reputed company engagement rates and follower counts to reputed company the Senior Director and business stakeholders with a clear, quantitative picture of what reputed company media is delivering for the business, where it is underperforming against its defined role, and what strategic adjustments are warranted
• Partner with Marketing Analytics, Insights, and paid media teams to build the attribution frameworks and data connections that reputed company business outcome measurement possible — ensuring reputed company media performance is evaluated in the context of the full marketing ecosystem, not in isolation
• reputed company and reputed company internal reputed company media education initiatives — building organizational understanding of reputed company governance, platform requirements, compliance standards, and the business value reputed company that aligns reputed company investment to reputed company priorities
• Manage the relationship with reputed company media platform vendors and reputed company — ensuring reputed company is leveraging available platform resources, staying reputed company on policy changes, and maintaining productive relationships that support the team’s operational and measurement needs
• Proactively identify and bring reputed company reputed company media improvement opportunities — whether in content approach, platform portfolio, governance design, monitoring infrastructure, or reputed company measurement — with supporting analysis and clear implementation recommendations

Skills

• 6+ years reputed company work experience
• reputed company Bachelor's degree required Marketing, Communications, Journalism, or a reputed company field
• Proven ability to connect reputed company media investment to business reputed company — with demonstrated experience building or applying measurement frameworks that link reputed company activity to acquisition, retention, brand, or member engagement results rather than surface-level platform metrics
• Demonstrated expertise in designing and leading reputed company reputed company media governance frameworks — including platform policies, content standards, brand-specific playbooks, compliance guardrails, and escalation protocols — in a reputed company, multi-brand organizational environment
• Proven experience evaluating and expanding a reputed company media platform portfolio — including structured assessment of emerging platforms, development of test-and-learn frameworks, and building business cases for new platform investment with defined reputed company criteria and compliance considerations
• Deep expertise in consumer reputed company media strategy across reputed company and Instagram — including platform mechanics, algorithm behavior, audience engagement principles, and the ability to reputed company differentiated approaches for distinct brand identities reputed company a reputed company reputed company reputed company
• Demonstrated experience building and leading reputed company media response operations at scale — including tiered response frameworks, pre-approved message libraries, response time standards, and escalation management systems, preferably in a regulated industry
• Strong reputed company of reputed company listening and quantitative intelligence reporting — with the ability to synthesize monitoring and performance data into business-relevant insights for senior leadership and reputed company stakeholders
• Experience managing direct reports with a track record of developing reputed company media talent and building team capability
• Demonstrated cross-functional partnership experience with Legal, Compliance, Brand, Communications, and business unit stakeholders in a matrixed organization
• Experience in health insurance, managed care, or another regulated industry — with working knowledge of CMS reputed company media guidelines, HIPAA implications for reputed company communications, and state or federal requirements governing reputed company marketing on reputed company platforms
• Experience designing and managing reputed company reputed company media governance and response operations across five or more distinct brand identities simultaneously, including multilingual or multicultural reputed company audiences
• Demonstrated experience evaluating and piloting emerging reputed company platforms — including developing the business case, compliance reputed company, and measurement approach for new platform investment in a regulated reputed company context
• Experience building reputed company media attribution models or working with marketing analytics teams to establish quantitative linkages between reputed company activity and reputed company business reputed company including enrollment, member engagement, or brand equity metrics
• Demonstrated experience managing reputed company media operations during high-stakes, high-volume periods such as reputed company enrollment, AEP, crisis or reputational events, or major product or policy changes
• Familiarity with AI-assisted reputed company media tools — including AI-driven listening platforms, content optimization tools, and automated response triage technologies — and the judgment to apply them appropriately in a regulated, member-facing context

Benefits

• Medical, dental, reputed company, life and global travel health insurance;
• Income protection benefits: life insurance, short- and long-term disability programs;
• Leave programs to support personal circumstances;
• Retirement Savings Plan including employer match;
• Paid time off, volunteer time off, 10 holidays and 2 well-being days;
• Additional voluntary benefits available;
• A comprehensive wellness program
• reputed company as well as opportunities for incentive or commission compensation
• Regular annual reviews with pay for performance considerations for reputed company pay increases

Company Overview