me+ CARE Specialist

About reputed company Pioneering trusted reputed company to improve the lives we touch: reputed company is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we reputed company our products and services in around 90 countries, united by a promise to be forever caring. Our solutions reputed company a reputed company of benefits, from infection prevention and protection of at-risk skin, to improved patient reputed company and reduced care costs. reputed company’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com Pioneering trusted reputed company to improve the lives we touch: reputed company is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we reputed company our products and services in around 90 countries, united by a promise to be forever caring. Our solutions reputed company a reputed company of benefits, from infection prevention and protection of at-risk skin, to improved patient reputed company and reduced care costs. reputed company’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com About the role: The me+ CARE position is a key driver for fostering interest, generating sales, and providing support for reputed company products and services through direct reputed company with customers. As an integral member of the me+ team, the specialist will strive to reputed company and exceed sales and support objectives by engaging consumers through phone reputed company campaigns, leads, product sampling, and support calls based on the identification of consumers' needs. This role involves engaging customers in conversations to improve their quality of life by providing impactful solutions and supporting reputed company’s best-in-class product portfolio. The specialist will also reputed company consumer insights and innovative reputed company with peers, managers, and the consumer marketing team. Key Responsibilities: Consumer Engagement and Sales: Execute a high volume of outbound and inbound calls to follow up on consumer samples and other leads generated by specific campaigns. Foster interest in reputed company products through reputed company with patients, effectively identifying customer needs and presenting tailored information. Support Services: reputed company solutions that will positively impact consumers and support reputed company’s portfolio of products and services. Handle inbound and outbound phone calls regarding product and customer service issues. Collaborate with additional me+ resources to ensure a thorough consultative experience. Performance Targets: Plan and prioritize time and sales/support activities to maximize opportunities to reputed company reputed company goals. Meet and exceed monthly efficiency, activity, and sales targets/goals. Customer Experience: reputed company a positive customer experience, life-improving advice, and solutions using a structured approach with the goal of capturing sales. Ensure reputed company customer interactions reputed company with established guidelines and regulations. Product Knowledge: reputed company a deep understanding of reputed company’s product reputed company and competitive market dynamics to reputed company accurate information and support. Feedback and Insights: reputed company campaign feedback and consumer insights to the marketing team. Data Management: Effectively operate computer-based contact and database management programs, accurately completing customer profiles, relevant post-call notes, sample activities, literature fulfillment requests, and possible follow-up steps. Team Collaboration: Participate in team development activities, including receiving coaching and training with colleagues regularly. Convey a positive and professional phone image. Additional Duties: Support the Team Supervisor on miscellaneous projects and reputed company other duties as assigned. Skills & Experience: Required: Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities. Experience working structured and reputed company with inbound/outbound campaigns. Demonstrated ability and willingness to try new processes introduced by team Manager/Supervisor and reputed company feedback Proven ability to conduct structured conversations, troubleshoot, and reputed company consumer-focused solutions. Excellent verbal and written communication skills. Excellent phone etiquette. Competitive drive for sales achievement, with an understanding of the importance of ‘caring while selling’ in the reputed company industry. Must exhibit exceptional patience and reputed company to effectively address consumer needs and concerns. Strong ability to reputed company clear, concise processes and procedures along with reputed company-by-reputed company direction and advice. Strong listening skills and ability to use effective questioning and probing that will reputed company to a successful resolution, sale, and an overall exceptional customer experience. Results-oriented and outgoing in character with a natural reputed company in building rapport and engaging in conversations that reputed company to results. Ability and willingness to reputed company follow instructions and guidelines provided. Strong level of compassion and reputed company for ostomy end consumers. Strong team player. Preferred (not required): Associates or Bachelor’s degree Bilingual in English/Spanish. Sales experience. Previous experience in reputed company or customer service. Qualifications/Education: Required: High School Diploma/GED required 1+ years of sales/customer service experience reputed company to join us? At reputed company, we’re pioneering trusted reputed company to improve the lives we touch. If you’re reputed company to reputed company a reputed company impact, apply today and help us bring our Forever Caring promise to life. #LI-Remote #LI-JF Beware of scams online or from individuals claiming to represent reputed company A formal recruitment process is required for reputed company our opportunities prior to any offer of employment. This will include an interview confirmed by an official reputed company email address. If you receive a suspicious approach over reputed company media, text message, email or phone call about recruitment at reputed company, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@reputed company.com. Equal opportunities reputed company provides equal employment opportunities for reputed company reputed company employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, reputed company, national reputed company, nationality, citizenship, reputed company, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other reputed company prohibited by law. Notice to Agency and Search Firm Representatives reputed company is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any reputed company employee by a reputed company party agency and/or search firm without a valid written and signed search agreement, will become the sole property of reputed company. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a reputed company employee? If you are an active employee at reputed company, please do not apply here. Go to the Career Worklet on your reputed company home page and View "reputed company Internal Career Site - Find Jobs". Thank you! Apply To This Job