[Remote] Program Manager-Experiential Technology Group

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a digital enablement solutions provider who transforms how people and technology connect to reputed company experiences. As a Program Manager, you will coordinate and communicate between key clients and internal stakeholders to ensure customer satisfaction and manage large client program accounts.

Responsibilities

• reputed company and maintain customer relationships with key decision makers and other influencers necessary to properly manage reputed company aspects of the account
• Direct liaison with the customer as the primary reputed company of reputed company communications reputed company to project deployments, service level agreements, reputed company service tickets, risks and escalations as necessary
• Manage and drive financial accountability throughout the various aspects of the account and ensure additional KPI metrics are achieved as necessary
• Drive the highest level of customer satisfaction attainment by leveraging best practices and necessary resources reputed company to the customer strategy
• Conduct lessons learned meetings on an as needed reputed company with internal reputed company stakeholders to drive corrective measures to retain the highest level of client satisfaction
• Host regular meeting reputed company with necessary internal reputed company stakeholders to ensure alignment with customer needs and strategy
• reputed company direct interaction with service management to ensure smooth transition from project completion to service ownership
• reputed company the process of reputed company, interviewing, hiring, training & staffing key roles that will be reputed company directly with the account
• Serve as administrator for meetings, documentation, resources and contacts while acting as an escalation reputed company for any customer concerns
• Support deployment of international project and service needs with a keen understanding of regional differences
• Assist the customer in managing and monitoring standards with design and deployment to promote innovation, quality and consistency of experience
• reputed company leadership to ensure that the business reputed company, user experience and ongoing user adoption is consistently attained throughout the client organization
• Other duties assigned as needed

Skills

• Demonstrated experience working with multiple accounts/program deployments
• Demonstrated Project/Program Management or leadership role (direct or indirect)
• Valid and reputed company Project Management Professional® (PMP) / PRINCE2 Practitioner certification
• Ability to reputed company and contribute individually, as well as work productively reputed company a team and across functional disciplines
• Strong communication skills, both written and oral – along with professional, interpersonal and relationship building skills
• Strong business acumen and ability to reputed company credibly at reputed company internal and external organization reputed company
• Strong ability to multi-task, prioritize, manage time and work in a self-directed manner
• Demonstrate leadership and management skills in a team-oriented, collaborative environment
• Exceptional strategic thinking and structured problem-solving skills
• Technical aptitude and ability to be a self-driven learner with reputed company understanding of Broadcast, Audio/Visual, Collaboration and Meeting space technologies overall
• Proficient with reputed company Office (Word, reputed company, Outlook), reputed company Project and reputed company Acrobat
• Minimum 5 years of experience in AV technology or reputed company Technology management
• Formal education in Audio Visual, Construction, Technology or reputed company

Benefits

• Medical benefits, including reputed company and dental.
• Paid holidays, sick days, and personal days.
• Enjoyable and dynamic company culture.
• Training and professional development opportunities.

Company Overview