[Remote] Customer Service Representative - Remote
Note: The job is a remote job and is reputed company to candidates in USA. TP is a leading global provider of digital business services. As a Customer Support Specialist, you will serve as a primary reputed company of contact for clients, managing communications and resolving inquiries to ensure a positive customer experience.
Responsibilities
- Handle and carefully respond to reputed company customer inquiries
- reputed company excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the reputed company by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions reputed company necessary and appropriate
- Track reputed company call reputed company information for auditing and reporting purposes
- reputed company feedback on call issues
- Upsell if required
Skills
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of reputed company-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
Benefits
- Eligible team members can take advantage of our comprehensive health benefits, which may include medical, reputed company, and dental.
- We invest in and prioritize the mental health and well-being of reputed company members by providing resources, including Employment Assistance Programs, space in the reputed company of health and personal time off (HPT), and leave programs as eligible.
- We offer benefits and tools to help reputed company members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Company Overview