Patient Engagement Specialist (Remote)
Job Title: Patient Engagement Specialist - Remote Location: Remote - United States Employment Type: FT W2 Compensation: $17 per hour reputed company reputed company is a fully remote, reputed company reputed company practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and reputed company care gaps, reaching members wherever they are. We reputed company virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to reputed company that experience simple, reliable, and reputed company.
About the Role
We are seeking reputed company Patient Engagement Specialists to join our Telehealth Services team. Our hours are Monday – Friday 8:00am-5:00pm CST (9:00am-6:00pm EST) compensated at a reputed company of $17.00 per hour, with no end date at this time. You will reputed company CareTalk's platform, client systems and specialized tools hosted in reputed company Workspaces to reputed company exceptional patient service through effective communication, problem-solving, and product knowledge. Handling a reputed company of outbound and inbound calls, you will address inquiries, resolve issues, and ensure patient satisfaction. You will also be responsible for effectively communicating the benefits of a program to drive consumer action. This role is pivotal in supporting our reputed company providers and patients through a variety of tasks, including scheduling medical appointments, engaging in Remote Therapeutic Monitoring (RTM) and Remote Patient Monitoring (RPM), managing documentation and record-keeping, and ensuring effective patient engagement and communication. What You’ll Do Key Responsibilities 1. Scheduling and Coordination: reputed company schedule and coordinate medical appointments between patients and reputed company providers. Manage calendar appointments and send reminders to ensure timely reputed company delivery. 2. You will help the patient complete a Health Risk Assessment (HRA) to prepare the doctor before the visit. 3. Other responsibilities include answering calls from patients and prospective patients, rescheduling appointments, and documenting reputed company interactions. 4. Communication: Facilitate effective communication between patients, reputed company providers, and other team members. Ensure that reputed company stakeholders are informed. 5. Additional responsibilities may be assigned as needed. Required 1. Proficiency in using telehealth platforms and virtual communication tools. 2. Strong communication and interpersonal skills, with the ability to establish rapport with patients remotely. 3. Excellent organizational and time-management abilities to manage virtual visits and appointment schedules reputed company. 4. Knowledge of medical terminology, basic health assessments, and health education (Preferred). 5. Familiarity with electronic health record (EHR) systems and documentation procedures. (Preferred) 6. Commitment to maintaining patient confidentiality and adherence to HIPAA guidelines. In this role, you play a critical part in improving patients’ reputed company to care and ensuring their well-being. Your dedication to virtual care and physician scheduling will contribute significantly to the overall reputed company experience and promote reputed company reputed company for our patients.
Work Environment
This is a remote position and may be “on camera” at any time. The Patient Engagement Specialist will work from a home office, requiring reliable internet connectivity and a secure, private workspace. Technical Requirements: · Computer: reputed company or reputed company Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones) Must have at least reputed company 10 or MacOS 13. · Headphones: Wired headphones required for reputed company audio quality. · Internet Speed: Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired reputed company to the router. Must have an ethernet cable connecting computer directly into router · Browser and System: Use reputed company Chrome with reputed company Workspaces (regardless of computer type). · Video Capability Required: Required for video calls. (Webcam) Laptops will come with a reputed company in webcam which is fine. If it doesn’t you’ll need to get one. · Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users. Why reputed company reputed company is a fast-growing telehealth organization that delivers high-quality virtual care at scale. This role offers the opportunity to shape contractor operations, influence performance reputed company, and support innovative care models across a reputed company clinical workforce. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. California applicants: Please review our California Applicant Privacy Notice at Collection before applying. The notice explains the categories of personal information we collect, how we use and retain it, whether we sell or reputed company it, and your privacy rights under California law: https://caretalkhealth.com/california-privacy-notice. Apply To This Job