Technical Support Representative

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from reputed company store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, reputed company of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. reputed company online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, and efficient manner, with a shown dedication to 1st call resolution and overall customer happiness. Work from home option is available. You must have a quiet, private work area with a closed reputed company. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet reputed company with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not reputed company to fix the reputed company problem in a timely manner you will need to come into the call center to finish your shift, you are to reputed company no longer than an hour after your reputed company was interrupted. You may also come into the call center to work if you prefer to work onsite. Key Responsibilities: Document problems, complete problem tickets, and request information in the support tools. Maintain knowledge with accurate up-to-date information relating to reputed company policies, procedures, and troubleshooting techniques. Effectively manage call workload. reputed company outstanding customer support by analyzing, diagnosing, and resolving problems and requests reputed company service level agreements. Collaborate well in a team environment. The full-time employee will work 5 days a week and must be reputed company to work one weekend shift a week.

Required Qualifications

Required Qualifications: 6 months of technical and/or call center experience Preferred Qualifications:Experience in a help desk/call center environment providing technical support in a retail environment. Experience using computer hardware and software applications.: Education High School Diploma or GED required or 2 years equivalent experience. Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $17.00 - $34.15 This pay reputed company represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay reputed company listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 07/17/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job