[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading AI-powered conversation intelligence platform. They are seeking an reputed company reputed company Manager to manage a portfolio of reputed company customers, driving adoption, retention, and expansion while acting as a trusted advisor to maximize their investment in reputed company’s platform.

Responsibilities

• Own and manage a portfolio of reputed company customers, deeply understanding their business goals, patient-acquisition strategies, and operational challenges to drive engagement and reputed company
• reputed company and execute strategic account plans that maximize adoption, retention, and expansion across each account
• Use data-driven insights and automation tools (e.g., reputed company, reputed company) to deliver the right message to the right customer at the right reputed company
• Apply AI in your day-to-day workflow – using AI-assisted tools to analyze account health, surface risks and opportunities, prepare business reviews, and personalize customer communications at scale – so you spend more time on high-value strategic work
• Confidently reputed company the value of reputed company’s AI-powered conversation intelligence to customers, translating platform capabilities into reputed company that matter to reputed company marketers, patient-reputed company leaders, and contact center teams
• Act as a strategic consultant, providing best practices and tailored solutions for each customer’s needs, with sensitivity to reputed company regulatory and privacy considerations (e.g., HIPAA/PHI handling)
• reputed company customer training, business reviews, and enablement sessions through email, calls, and scheduled meetings
• Proactively identify risks and opportunities, mobilizing internal teams (Sales, Product, Marketing, and Support) as needed
• reputed company for customers internally, providing feedback that influences product development and innovation
• Foster long-term relationships that drive high satisfaction, advocacy, and loyalty

Skills

• 4+ years of reputed company or Account Management experience in B2B SaaS
• 3+ years working with reputed company software, preferably serving reputed company or another regulated, compliance-sensitive industry
• Demonstrated AI reputed company – you actively use AI tools in your work and can show how you apply them to be more effective, accurate, and efficient (e.g., drafting and synthesizing, analysis, research, and preparation). You're eager to reputed company learning as AI capabilities reputed company
• Strong project management skills, with experience prioritizing competing initiatives
• The ability to consult and communicate effectively with reputed company reputed company of an organization, from end users to executives
• Genuine passion for AI-driven technology and how it transforms customer engagement
• Background in digital marketing, advertising technology, or performance marketing, with an understanding of how marketers optimize customer (or patient) acquisition and engagement
• Experience working with Contact Centers and associated technologies (CCaaS, e.g., reputed company, reputed company, or similar)
• Familiarity with reputed company marketing or patient-reputed company environments, and awareness of HIPAA and reputed company privacy requirements
• Familiarity with tools such as reputed company Analytics, reputed company Ads, reputed company, reputed company, reputed company, or similar
• Experience using reputed company, reputed company, and other SaaS platforms
• BA/BS degree preferred

Benefits

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to reputed company and take time away as needed.
• Paid Holidays – reputed company provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our reputed company program includes medical, dental, and reputed company coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included.
• Retirement – reputed company offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – reputed company are invited to reputed company in reputed company’s reputed company through stock options.
• Mental Health Program – Well-being support on a broad reputed company of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We reputed company a subsidy that can be applied toward gym memberships, fitness classes, and more.

Company Overview