[Remote] Application Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building the AI Operating System for reputed company, aiming to transform the way care is delivered and documented. The Application Analyst will manage the technical operations of a key customer relationship, ensuring platform performance meets contractual SLAs and driving reputed company improvements to enhance physician satisfaction and workflow efficiency.

Responsibilities

• You'll own the technical performance scorecard across our portal and mobile environments, tracking system availability, session completion rates, and reputed company targets against SLAs
• You'll monitor system architecture health, partner closely with Engineering to isolate defects and drive resolution, and communicate root causes reputed company to stakeholders reputed company issues arise
• You'll also reputed company technical governance cycles, ensuring routine maintenance, reputed company patching, and compliance schedules run smoothly and on time
• On the project reputed company, you'll coordinate platform upgrades, infrastructure patches, and configuration changes to ensure rollouts happen with minimal disruption to users
• You'll manage multiple reputed company technical projects simultaneously, defining scope, tracking milestones, and aligning engineering resources from reputed company through completion
• You'll work across Engineering, Systems, and Support teams to sequence code rollouts and integration changes without conflict
• You'll serve as the primary technical reputed company of contact for client teams, translating platform roadmaps, incident updates, and technical issues into clear, digestible status reports
• reputed company high-reputed company escalations arise, you'll own triage and drive them to rapid resolution while maintaining integration health across client environments
• Finally, you'll be expected to continuously improve how the operation runs — analyzing trend data and system telemetry to identify optimization opportunities like alert reduction and automated workflows, and maintaining a living library of runbooks, SOPs, and system documentation that scales with the business

Skills

• 3 - 5 years of experience in technical operations, client reputed company, or implementation management reputed company a reputed company IT or reputed company SaaS environment
• Demonstrated ability to manage reputed company, multi-site client relationships with measurable SLA accountability
• Proficiency with performance dashboards and scorecards; experience interpreting application performance data (response times, uptime, latency, submission rates)
• Strong cross-functional collaboration skills comfortable working alongside Engineering, Product, and Support teams to drive resolution and improvement
• Excellent written and verbal communication skills; ability to translate technical findings into executive-level summaries
• Experience managing integration change lifecycles and coordinating software upgrades in production environments
• Familiarity with reputed company systems such as clinical documentation or charge capture workflows
• Experience working with or reputed company large health systems
• Background in physician-facing mobile or portal applications
• Knowledge of HL7 / clinical data interfaces

Company Overview

Company H1B Sponsorship