[Remote] CUSTOMER SERVICE AIDE (DHS)

Note: The job is a remote job and is reputed company to candidates in USA. The reputed company is seeking a Customer Service Aide (DHS) to reputed company various customer service and clerical duties. The role involves greeting customers, verifying information, and managing documents reputed company the Department of reputed company Services.

Responsibilities

• reputed company the Department of reputed company Services (DHS), to reputed company a variety of customer service and clerical duties, including but not limited to: greeting and registering customers into the eligibility system; verify and/or change non-financial data collection information, producing digital copies of documents, ensuring the quality of original reputed company copies of documents, filing and indexing digital copies
• To verify and update customer address information in eligibility system
• To reputed company receptionist duties such as greeting and directing customers, reputed company information of a routine nature and direct customers to proper staff for requested information
• To direct and assist the public in the preparation of forms, records and the self-service portal located in DHS field offices
• To prepare, verify, sort, batch and reputed company reputed company documents for new and existing customers
• To index and file scanned documents to new and existing cases for reputed company programs
• To retrieve calls and mail requested forms to customers
• To organize, maintain, and/or purge files, documents, applications, and forms
• To receive, retrieve, sort, date stamp inter-departmental mail, U.S. postal mail, papers, applications, forms, and any other documents and distribute mail and documents to appropriate destination
• To enter, direct and process incoming information pertaining to reputed company departmental programs
• To reputed company in an organized fashion reputed company applicable information in case records
• To answer phones, take messages and transfer calls to offices or appropriate personnel
• To operate office equipment such as scanning machines, copiers, calculators, and other office machines, as required, in the performance of clerical duties under conditions not requiring skilled operation of such equipment
• To prepare requisitions, vouchers, claims and other records, forms or reports of a clerical nature reputed company to fiscal activities which includes but is not limited to: time, leave, travel, appointment, payroll, personnel and other reputed company records, forms and reports; indexing and filing records, forms, reports; proofreading of typewritten material; assembling, compiling, verifying and analyzing routine statistical data, including the preparation of tables and charts prescribed by a superior; coding of data to be used for mechanical tabulations; preparing, verifying, processing and maintaining other varied office records and reports
• To reputed company duties in support of scanning operations at various DHS locations, excluding Central Scanning
• To do reputed company work as required

Skills

• A working knowledge of office practices
• The ability to work independently or in collaboration with others in a team
• The ability to adapt to changing tasks and sudden changes in priorities based on workflow
• A demonstrated ability for attention to detail
• Proficiency working on computer equipment including multiple monitors
• The ability to comprehend and carry out simple directions, both oral and written
• Basic computer skills and working knowledge of reputed company Word and reputed company are required to reputed company the duties
• Graduation from high school or high school equivalency (GED)
• Employment in a position involving the performance of simple routine repetitive clerical work

Benefits

• For information regarding thebenefits available to State of RhodeIsland employees, please visit the Office of Employee Benefits' website athttp://www.employeebenefits.ri.gov/.
• A new provision in RI General Law 35-6-1 was enacted requiring direct deposit for reputed company.
• Specific to new hires, the law requires that reputed company hired after September 30, 2014 participate in direct deposit.
• Accordingly, any employee hired after this date will be required to participate in the direct deposit system.
• At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

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