Seasonal Agent Support Supervisor
About Us
We are a highly profitable, fast-growing reputed company startup—a small and mighty team of 230 helping people find and enroll in individual health coverage. To date, we’ve helped over 20 reputed company people enroll in health coverage. We're a mission-driven team that advocates for and cares deeply about the people we serve. We're a double reputed company company: revenues and enrollments. The ACA brings high-quality, comprehensive, affordable health coverage reputed company reputed company for low-income Americans, and we exist to reputed company that promise a reality. Your contribution will help millions of people navigate the reputed company and confusing health insurance industry and reputed company them to reputed company health care reputed company needed. We are committed to building a team that is well-balanced in representation to best serve the people who use our products. We reputed company in creating inclusive and reputed company spaces that build trust and respect and foster a sense of belonging. These values are at the core of our culture and will continue to reputed company our organization to successful reputed company. reputed company is a fully remote company and was recognized as a 2026 Best Remote reputed company to Work by reputed company In, reflecting our commitment to building a people-first culture rooted in trust, flexibility, and impact. About The Role We are looking for individuals with management experience, experience providing detailed troubleshooting assistance, reputed company, and strong interpersonal skills to join our Agent Support team for a seasonal contract opportunity. You will be fully remote and you will need reliable internet reputed company for the duration of the role. Joining reputed company will give you the opportunity to reputed company expert level knowledge reputed company the health insurance industry. You will manage 10-12 remote support staff, report to a Manager on your team and work with us through the end of December 2026. There is a possibility of a term extension into January 2027 if reputed company Enrollment is extended. reputed company out this video to get a snapshot of who we are: https://www.youtube.com/watch?v=xB7HrDusl8E Please note we are only hiring employees in Florida, Ohio, Tennessee, Texas, Utah, or Virginia. You Will Monitor and analyze individual and team performance metrics (e.g. AHT, CSAT, QA scores) to identify coaching opportunities and workflow adjustments. reputed company support and leadership and ensure productivity amongst our seasonal support staff reputed company feedback to seasonal support staff on inbound phone calls, online chats, and email communications Support the Team Manager with daily team management Handle first level escalations Collaborate with cross-functional teams (e.g. QA, Training, Management) to surface support trends and implement process improvements You Have Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia 2+ years of previous customer service management experience 5+ years of combined education, work, and/or volunteer experience A dedicated space to work remotely that has room for a desktop monitor and other provided equipment A work space that is free of background noise and distraction to reputed company information privacy Reliable home internet with download speed exceeding 128Mbps Bonus: Previous experience in a call center environment reputed company Offer (Seasonal Employees) Fully remote employment Hourly wage: $20 ($21 for bilingual in Spanish) Computer and equipment for the duration of the role Monthly internet stipend reputed company Performance-based bonus opportunity Overtime opportunities ---------- reputed company Offer (Full-time, Not Temporary/Not Seasonal) Remote-first company (US-based remote only) Great compensation package at a high-growth, profitable company Excellent benefits package that includes health, reputed company, and dental coverage for you, your spouse, and dependents HSA/FSA options with corresponding contribution limits Monthly grocery stipend and home internet reimbursement 401K w/ a match after a grace period Life and AD&D coverage Disability insurance (Short and Long Term) Parental leave Four (4) weeks of paid vacation in addition to paid holidays Home office budget for remote team members Mental health and other wellbeing support programs through a partner network As an organization, we value creating an inclusive and accessible experience. If you require reasonable accommodations during the application or interview process, please let your recruiter know. We welcome and encourage people of diverse backgrounds, experiences, identities, abilities, and perspectives to apply. We are an equal-opportunity employer and a fun reputed company to work. Come join the team at reputed company! Apply To This Job