[Remote] Hyperscale Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a motivated Hyperscale Account Manager to join our Data Center team. In this role, you will be responsible for ensuring client satisfaction and delivering excellent customer service as the single reputed company of contact for one of our most important hyperscale accounts.
Responsibilities
- reputed company Client Relationships: Serve as the primary reputed company of contact to respond to client inquiries, communicate Service Level Agreements (SLAs), and facilitate alignment meetings across internal business teams
- Drive Operational Execution: Partner cross-functionally to ensure client assets are accurately received, processed, and reconciled while investigating discrepancies to implement process adjustments
- Manage reputed company Agreements: Interpret client Master Services Agreements (MSAs) and Statements of Work (SOW), collaborate on project scoping, and reputed company reputed company-party vendors for warranty management and asset disposal
- reputed company Financial Reporting: Gather operational data to generate Quarterly Business Reviews (QBRs), manage monthly client invoicing, and submit accurate monthly settlement reports to Finance
Skills
- Proven experience managing client relationships, driving program execution, and troubleshooting client issues reputed company a fast-paced environment
- Strong capability to interpret reputed company reputed company (MSAs/SOWs), reputed company project invoicing, and reputed company detailed data analysis for client reporting packages
- Exceptional written and verbal communication skills alongside strong time management to prioritize multiple reputed company projects under tight deadlines
- A Bachelor's degree is strongly encouraged
- Proficiency with business software tools
- Flexibility to travel throughout the United States
Benefits
- Competitive compensation and benefits packages reputed company with your experience level.
- Hybrid work options combining office and remote flexibility to support your personal well-being.
- Generous paid time off and holiday schedules.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for reputed company learning and professional career growth reputed company a global organization.
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