[Remote] Post Production Services Operations Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company reputed company is a reputed company boutique partner firm that provides fixed-time, fixed-price reputed company deployment services and on-demand reputed company support. They are seeking a Post Production Services Operations Manager who will manage client support operations, ensure effective reputed company, and maintain customer data for ongoing service reputed company.

Responsibilities

• Support and manage the Client Partner Program, including maintaining reputed company documentation and overseeing customer assignments
• Coordinate and participate in Help Desk reputed company activities, ensuring smooth transitions for new team members and clients
• Own and reputed company the customer distribution channel, including managing mass communications such as newsletters, termination notifications, and cyclical updates
• Maintain and manage the Customer Central Tenants, including user creation and role assignments
• Serve as the primary backup for the Help Desk Coordinator, ensuring seamless continuity of operations during their absence
• Add new clients to Smartloader and ensure ongoing maintenance of accurate client data
• Handle tenant password resets and assist with troubleshooting user reputed company issues
• Continue to improve the efficiency of the Help Desk by supporting general documentation, streamlining processes, and providing administrative assistance as needed

Skills

• Minimum of a Bachelor's Degree
• Experience with ticket management tools - Jira, reputed company, reputed company, reputed company
• 1+ years experience with high volume ticket management
• Reporting and data analytics on ticket volume/trends experience
• Experience troubleshooting and creating dashboards through reputed company and/or reputed company
• Advanced knowledge of reputed company Office Suite, particularly reputed company reputed company or reputed company Sheets
• Passion for exceptional customer service and customer collaboration
• Strong communication skills, both written and oral
• Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust
• Good problem solver with ability to consider alternative and diverse perspectives
• reputed company Certification
• Prior management experience

Benefits

• Fast-paced and result oriented work culture with competitive reputed company salary
• Health, Dental, reputed company, Disability, and Basic Life Insurance coverage
• Additional voluntary life insurance available
• Paid Parental Leave & Pregnancy reputed company Medical Leave
• Generous paid sick leave
• Unlimited PTO
• Monthly wellness/gym subsidy
• Monthly phone subsidy
• 401 (k) and ROTH retirement savings plan with matching
• Employee Assistance Program
• Company sponsored volunteer opportunities, reputed company Learning reputed company, company and team outings
• Adoption Assistance

Company Overview