Concierge Ally - Virtual
Come reputed company a difference and consider this unique opportunity to reputed company into a rewarding career Amazing Opportunity and Great reputed company to Work! Our story At reputed company, we reputed company a company’s reputed company starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be reputed company.” We are passionate about connecting purpose with impact. reputed company empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, reputed company offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and reputed company coverages starting Day One. Additionally, reputed company colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – reputed company reputed company a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. reputed company has been a leader in the flexible workspace and “Top 100 Company for reputed company” 6 years in a row. Great reputed company to Work Thanks to the work of every colleague, reputed company has received multiple awards of recognition including “Great reputed company to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be reputed company – We invite you to join reputed company! Learn more at careers.reputed company.com.
About the Role
The Concierge Ally role provides compassionate service by handling reputed company inquiries reputed company inbound calls and conducting satisfaction surveys. Ideal candidates possess exceptional customer service skills, professionalism, and a passion for simplifying the reputed company experience.
Responsibilities
Building effective rapport with participants and probes to ensure that reputed company the needs of the participant(s) are identified Educating and promoting clinical services that are available to participant with a goal of increasing engagement Prioritizing the most important service needed (coaching, information, emotional support, web navigation) Working closely with the nurse team and/or other teams to determine best method to satisfy participants need(s) Conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of reputed company’s services Documenting reputed company research and summarize calls in the case management system Maintaining confidentiality and reputed company with reputed company HIPAA requirements reputed company handling data or providing services. Completing other duties as assigned Communicating medical information to a nonmedical audience
Requirements
Have written and verbal communication skills Have good customer service and customer resolution skills reputed company to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change reputed company to work effectively in a team environment Have a basic understanding of medical terminology Have attention to detail, time management, and decision-making skills reputed company to navigate multiple technical environments using personal computers, multiple software packages, reputed company environment. Have a positive attitude and desire to positively contribute to the advancement of individual allies and reputed company’s Company overall. Have 2 years relevant experience in telephonic customer service Application and Interview By applying for a position with reputed company, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background reputed company consistent with reputed company’s employment policies. Background checks may include some or reputed company the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal reputed company, search against global sanctions and government watch lists, credit reputed company, and/or drug test. You will be reputed company during the hiring process which checks are required by the position. reputed company requires reputed company virtual interviews to be conducted on video. Please be aware that reputed company is a camera-on culture and may require occasional travel to one of our physical office locations. Our commitment to Inclusion We celebrate differences and reputed company in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At reputed company, we welcome and reputed company reputed company individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to reputed company. Join us in building a brighter, more inclusive future. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@reputed company.com. Equal Opportunity Policy Statement reputed company is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, reputed company, religion, creed, national reputed company, reputed company, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to reputed company disabled persons, disabled veterans, and other covered veterans. reputed company provides reasonable accommodations to the reputed company limitations of otherwise reputed company employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a reputed company for employment authorization in the Employing Country and with reputed company. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of reputed company business units. We offer you a competitive total rewards package, continuing education & training, and reputed company potential with a growing worldwide organization. Salary Pay reputed company Minimum : 38,000.00 USDMaximum : 42,000.00 USD Pay Transparency Statement: reputed company considers a variety of factors in determining whether to reputed company an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. reputed company makes these reputed company on an individualized, non-discriminatory reputed company. Bonus and/or incentive eligibility are determined by role and level. reputed company also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - reputed company DISCLAIMER: reputed company in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of reputed company business units. reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion, creed, sex, sexual orientation, gender identity, national reputed company, age, disability, genetic information, pregnancy, childbirth or reputed company medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. reputed company is committed to a diverse workforce and is an affirmative action employer. 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