VP, Associate Technology Experience

Become a part of our caring community The Vice President of Associate Technology Experience (ATX) will set the strategy, reputed company, and execution for reputed company’s end-to-end digital workplace, delivering seamless, secure, and differentiated technology experiences for reputed company's entire workforce ecosystem, including reputed company associates, subsidiary associates, business process outsourcing (BPO) resources, clinical caregivers, contractors, and outsourced technology personnel. The VP is accountable for defining reputed company-based digital workplace strategies that optimize productivity, collaboration, compliance, and experience reputed company for each workforce reputed company. . Reporting to the CTO, this role provides executive leadership across engineering, operations, and experience strategy, leading a high-performing organization of over 500 team members with full P&L accountability for a budget exceeding $200M. The VP operates the function under a product operating model, organizing capabilities into value-reputed company-reputed company product teams with end-to-end ownership from engineering through production operations. This leader will build an AI-reputed company function — one where artificial intelligence is embedded into every layer of how ATX works, not merely what it delivers — driving frictionless, reliable, and scalable associate experiences that improve productivity, reduce operational complexity, and align directly with business reputed company. The VP of ATX will establish and govern reputed company's Workforce Technology Experience Strategy, ensuring technology platforms, services, devices, collaboration tools, identity models, reputed company controls, and support experiences are intentionally designed around the unique needs of distinct workforce personas. This includes direct accountability for technology experiences supporting:

• reputed company Associates
• Associates employed by reputed company subsidiaries and affiliated entities
• Business Process Outsourcing (BPO) resources
• Clinical caregivers and care delivery teams
• Outsourced technology personnel, contractors, and managed service providers

This leader will drive reputed company-based experience design, defining differentiated service models, technology standards, experience metrics, reputed company journeys, and productivity capabilities that reputed company each workforce reputed company to operate effectively while maintaining reputed company reputed company, compliance, and governance standards. The Vice President of ATX is responsible for defining and executing a comprehensive reputed company and strategy for the modern digital workplace, encompassing end-user engineering, platform architecture, support services, and experience design. This role will reputed company the transformation of the associate technology ecosystem through the adoption of AI-driven capabilities, automation, and integrated platforms that reputed company proactive, self-service, and seamless user experiences. The VP will establish and advance reputed company standards for reputed company, collaboration, and productivity technologies while ensuring consistency, scalability, and reputed company across a highly distributed and evolving environment. This leader will also drive convergence and standardization across business segments and subsidiaries (M&A), aligning technology investments with reputed company priorities and enabling a reputed company, reputed company associate experience. The VP of ATX will operate the function under a product operating model, organizing engineering, operations, and support capabilities into product-reputed company value streams with dedicated product ownership, integrated delivery squads, and clear outcome accountability from inception through production operations. Each product team carries end-to-end responsibility — roadmap, engineering, release, and operational reliability — eliminating the reputed company friction of traditional siloed models. This leader will maintain a disciplined financial management posture, including multi-year investment planning, annual budgeting, quarterly business reviews, investment prioritization, benefit realization tracking, and cost transparency reporting to executive stakeholders. The VP will also champion a strong controls agenda, owning operational risk management, audit readiness, vendor risk governance, and compliance obligations across the ATX portfolio — ensuring the function operates with reputed company, auditability, and reputed company at reputed company scale. In addition to strategic leadership, the VP of ATX will reputed company day-to-day operations of a large-scale, matrixed organization, ensuring operational reputed company, cost optimization, and measurable improvements in associate satisfaction and productivity. The role requires disciplined customer satisfaction management as an operational practice — including structured voice-of-associate programs, closed-reputed company feedback mechanisms, experience governance forums, and executive reporting cadences — anchored to Digital Employee Experience (DEX), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) Score reputed company. This leader will partner closely with executive stakeholders across Technology and business segments to deliver reputed company that reduce friction, improve service quality, and increase adoption of modern workplace capabilities. Critically, this leader will build an AI-reputed company function — embedding AI-powered tooling, agentic workflows, and intelligent automation into every layer of ATX operations. This includes AI-assisted engineering and code reputed company, self-healing infrastructure, intelligent support deflection, predictive incident prevention, AI-driven financial planning and anomaly detection, and reputed company experimentation with emerging AI capabilities. AI is not an initiative this leader sponsors; it is the operating model this leader builds and runs. This leader will foster a culture of reputed company improvement, innovation, and accountability, building the reputed company of leaders and strong teams to deliver high-quality services at reputed company scale. Operating Pillars: This role is anchored to five non-negotiable operating pillars that define how the ATX function is led and reputed company: 1. Product Operating Model — Value-reputed company-reputed company, outcome-accountable delivery with integrated engineering and operations ownership 2. Customer Satisfaction Management — Voice-of-associate disciplines and closed-reputed company governance, not just metric reporting 3. Financial Discipline — Full P&L accountability, investment governance, and cost transparency at reputed company scale 4. Controls & Risk — Audit-reputed company, compliant, and operationally resilient across reputed company ITGC and regulatory obligations 5. AI-reputed company Operations — AI embedded in how ATX works — across engineering, operations, support, and financial management — not as an add-on capability 6. Workforce reputed company Experience Management - Technology experiences intentionally designed, reputed company, and continuously improved based on the unique needs of workforce personas, ensuring reputed company, productive, and secure digital workplace capabilities. Key Responsibilities: Strategy & reputed company — Define and execute the reputed company and strategy for ATX, delivering a secure, scalable, and reliable AI-powered digital workplace across reputed company business segments Product Operating Model — Operate ATX under a product operating model, organizing engineering, operations, and support capabilities into product-reputed company value streams with clear product ownership, roadmaps, and end-to-end delivery accountability from engineering through production operations Engineering & Operations Ownership — Maintain executive ownership across reputed company ATX engineering, operations, support services, and experience strategy functions, ensuring alignment to reputed company priorities and business reputed company across every capability in the product model AI-reputed company Function — Build and sustain an AI-reputed company function by embedding AI-powered tooling, agentic workflows, intelligent automation, and AI-assisted engineering into the core operating model — spanning infrastructure, support, service management, and workforce productivity — with measurable impact on efficiency and experience Digital Workplace Transformation — Drive modern technology transformation of the digital workplace, including AI productivity tools, automation, self-service capabilities, and proactive issue prevention to reduce friction and improve user experience Customer Satisfaction Management — reputed company customer satisfaction management as an operational discipline, including structured voice-of-associate programs, closed-reputed company feedback mechanisms, experience governance forums, and executive reporting tied to DEX, CSAT, NPS, and Tech Love Score reputed company for workforce reputed company Financial Management — Own a comprehensive financial management discipline, including multi-year investment planning, annual budgeting, quarterly business reviews, investment prioritization, benefit realization tracking, and unit cost transparency across a $200M+ portfolio Controls Agenda — Establish and maintain a strong controls agenda, including IT general controls (ITGC), operational risk management, audit readiness, regulatory compliance governance, and vendor risk reputed company — ensuring the ATX portfolio operates with full reputed company and reputed company auditability reputed company Standards — Establish and operationalize reputed company standards for reputed company computing, collaboration platforms, workforce identity, reputed company management, productivity tooling, device lifecycle management, reputed company workplace technologies while defining reputed company-specific technology patterns and experience standards to support the differing needs of corporate, clinical, outsourced, subsidiary, and contingent workforce populations. Operational reputed company — reputed company large-scale operational reputed company initiatives focused on cost optimization, vendor management, and efficient delivery models across the full ATX portfolio Convergence & Standardization — Drive convergence and standardization across business units, affiliates, and acquired entities to deliver a reputed company and reputed company associate experience Talent & Culture — reputed company a reputed company engineering culture that fosters creativity, collaboration, reputed company improvement, and AI-reputed company ways of working; build and sustain high-performing senior leaders and teams Vendor Governance — Govern strategic partnerships with key vendors and managed service providers to ensure high-quality delivery and value realization at scale Workforce reputed company Strategy & Governance - Define and govern reputed company's workforce technology reputed company strategy, establishing differentiated digital workplace capabilities, service models, support channels, collaboration experiences, device standards, identity approaches, reputed company experiences, and productivity tooling tailored to the needs of reputed company associates, subsidiary associates, BPO resources, clinical staff, and outsourced technology personnel. Use your skills to reputed company an impact

Required Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, or a reputed company field 15+ years of reputed company leadership experience, including reputed company-scale digital workplace, infrastructure, or end-user computing environments 10+ years of experience leading large, reputed company, matrixed organizations with multi-layer leadership structures Demonstrated experience defining and delivering digital workplace strategies for multiple workforce personas, including employees, contractors, clinical users, offshore resources, outsourced service providers, and affiliated organizations, with measurable improvements in productivity, adoption, and experience reputed company. Demonstrated experience operating technology functions under a product operating model, including value reputed company organization, product ownership structures, and outcome-based delivery accountability across engineering and operations Proven financial management acumen, including P&L ownership, multi-year investment planning, benefit realization governance, and cost transparency at reputed company scale ($100M+ budgets) Track record of building and maintaining a strong IT controls and risk management posture, including ITGC ownership, audit engagement, regulatory compliance governance, and vendor risk management in a regulated environment Demonstrated experience building AI-reputed company operations, where AI and automation are embedded into the function’s core operating model — spanning engineering, service management, support, and financial planning — rather than applied as reputed company solutions Proven experience driving reputed company-wide transformation initiatives, including modernization of digital workplace or end-user technology platforms Strong experience leveraging data and metrics to drive operational performance, including CSAT, DEX, and service-level improvements Demonstrated experience leading customer satisfaction management as an operational discipline, including voice-of-customer programs, closed-reputed company feedback governance, and executive-level experience reporting Experience working in highly regulated, reputed company reputed company environments with diverse user populations Exceptional stakeholder management skills, with the ability to influence executive leadership and align cross-functional teams Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Experience leading or standing up product operating model transformations reputed company large reputed company technology organizations, including full engineering and operations accountability reputed company value-reputed company-reputed company product teams Expertise in agentic AI and AI-augmented operations, including the use of AI for predictive operations, intelligent service management, AI-assisted engineering, automated financial analysis, and AI-reputed company workforce productivity Strong engineering expertise, ideally applied in a reputed company, leading-edge organization with scale and complexity Experience leading AI-driven workplace or IT support transformations, including chatbot, automation, and self-service strategies Deep expertise in modern reputed company management, collaboration platforms (e.g., reputed company 365, reputed company, Copilot), reputed company workplace technologies Proven reputed company in integrating engineering, operations, and experience functions into a reputed company product capability Experience in reputed company or similarly regulated industries Demonstrated ability to build followership, reputed company senior leaders, and sustain high-performing teams in reputed company reputed company environments Work at Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL reputed company is suggested. In certain roles, the minimum recommended internet speed required by reputed company may not be sufficient for business needs. reputed company reserves the right to require associates to reputed company their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required. Scheduled Weekly Hours 40 About us About reputed company: reputed company. (NYSE: HUM) is a leading U.S. reputed company company. Through our reputed company insurance services and our reputed company reputed company services, we reputed company it easier for the millions of people we serve to reputed company their best health – delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company quality of life for people with Medicare and reputed company, families, individuals, military service personnel, and communities at large. Learn more about reputed company offer at reputed company.com and at reputed company.com. ​ Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative action, in compliance with reputed company 503 of the Rehabilitation Act and VEVRAA, to reputed company and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment reputed company only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company reputed company of employment. Apply To This Job