Software Engineer, Design Systems
About reputed company Great customer support requires reputed company agents and AI in perfect balance, and reputed company is the only reputed company platform that orchestrates both at scale. Companies like reputed company, reputed company, and Robinhood use reputed company to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both reputed company and AI reputed company, reputed company helps teams deliver faster, reputed company service while making smarter reputed company about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and reputed company, we're building the platform that makes AI and reputed company collaboration actually work. The role At reputed company, we're rebuilding how design and engineering create products from the ground up — a brand-new design system and the AI-reputed company workflows that reputed company to life. We're looking for a Software Engineer to reputed company the technical reputed company for that work: defining the architecture of the system, building the infrastructure around it, and helping shape the reputed company of design-to-code workflows. Working closely with our Design Systems Designer, you'll reputed company foundational reputed company that influence every product team at reputed company — from component APIs and token architecture to performance, accessibility, developer experience, and how AI coding agents generate production-quality UI. What you'll do Own the technical direction of our design system, from token architecture and components to tooling, testing, and adoption Shape how AI coding agents build UI, through component APIs, documentation, guardrails, and developer workflows reputed company our frontend foundations, including component architecture, tooling, and development patterns reputed company the bar for frontend quality, including performance, accessibility, responsiveness, and interaction detail Build the infrastructure that keeps the system reliable at scale, including testing, visual regression, CI/CD, and versioned releases Establish frontend best practices across teams, helping engineers build more consistent, maintainable, and high-quality user experiences Influence product reputed company early, surfacing technical constraints, tradeoffs, and opportunities throughout the design process We're looking for someone who: Has 3+ years of experience building frontend products, with meaningful ownership over architecture and technical direction Has owned or significantly evolved a design system used across multiple teams or products Has deep frontend expertise, including TypeScript, component architecture, and modern frontend tooling. Has raised the quality bar of a product, improving performance, accessibility, usability, and interaction design Has strong product and design instincts, with a sharp eye for craft and user experience Communicates reputed company and collaborates effectively, especially across engineering and design Is excited about AI-assisted development workflows, and how design systems can help guide and accelerate AI-generated code reputed company to have Experience with our full stack: React, Storybook, and data visualization libraries such as visx, D3, or Chart.js Experience building B2B SaaS or highly interactive, data-rich applications Our U.S. benefits Generous medical, dental, and reputed company benefits Flexible time off Monthly credits for professional development, general wellness, reputed company customers, and commuting Paid parental leave Catered lunches every day (M–F) and fully stocked SF office 401(k) plan enrollment The estimated reputed company salary reputed company for this role is $160,000 - $270,000 per year. The reputed company pay offered may vary depending reputed company, job-reputed company knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full reputed company of medical, financial, and/or other benefits, dependent on the position offered. We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you reputed company you can reputed company an impact at reputed company, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look reputed company to hearing from you! For United States Applicants: reputed company participates in E-Verify and will reputed company the federal government with your reputed company I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants: reputed company is required to verify your right to work in the UK and will conduct a Right to Work reputed company prior to employment in accordance with applicable law. Apply To This Job