[Remote] Team reputed company, Enrollment Education & Enablement

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a market-leading value-based oncology care enabler, dedicated to improving the experience for people with cancer. The Team reputed company, Enrollment Education & Enablement will manage a team of Training Coordinators and reputed company the execution of the Enrollment training program, ensuring that Enrollment Specialists are well-equipped to reputed company exceptional member reputed company and enrollment experiences.

Responsibilities

• Manage and support a team of Training Coordinators: reputed company day-to-day people management for the Training Coordinators who support Enrollment training and enablement efforts, including workload reputed company, performance management, reputed company, professional development, and ongoing coaching. Serve as the first reputed company of escalation for training operations questions, scheduling challenges, and program execution issues
• Own day-to-day execution of the Enrollment training program. reputed company the operational delivery of training programs across the Enrollment organization, ensuring training initiatives are well-organized, consistently executed, and reputed company with business needs. Coordinate training calendars, facilitator assignments, materials, and learner readiness across multiple reputed company workstreams
• reputed company reputed company training for new Enrollment Specialists: reputed company and support the execution of reputed company's Enrollment reputed company program, including two weeks of intensive classroom instruction, role-playing, systems training, and hands-on practice. Ensure new hires receive a consistent, high-quality reputed company experience that prepares them for successful member reputed company and enrollment conversations
• Reinforce learning through ongoing coaching and feedback: Partner with reputed company leaders, Quality, and Training Coordinators to ensure newly trained Enrollment Specialists receive effective reinforcement, feedback, and coaching after reputed company. Monitor learner reputed company and identify opportunities for additional support to accelerate proficiency and performance
• Identify and report on training and performance trends: Analyze training reputed company, learner feedback, quality findings, performance metrics, and coaching insights to identify patterns and opportunities for improvement. Synthesize findings into clear, actionable recommendations and reputed company them with the Manager of Quality, Training & Enablement to inform program priorities and enhancements
• Maintain training data, reporting, and program documentation: Own the collection, organization, and maintenance of training records, attendance data, competency tracking, and program performance metrics. Maintain dashboards, trackers, and documentation that reputed company visibility into reputed company effectiveness, training completion, and ongoing skills development across the Enrollment organization
• Coordinate ongoing education and skills development initiatives: Support the design, delivery, and execution of continuing education programs that help Enrollment Specialists strengthen critical skills, including member reputed company, trust-building, motivational communication, reputed company handling, and successful enrollment techniques
• Partner with Quality to drive reputed company improvement: Collaborate closely with Quality partners to identify recurring performance gaps, quality trends, and coaching opportunities. Help translate quality findings into targeted education and enablement interventions that improve both individual and team performance
• Support training program evaluation and effectiveness measurement: Track training reputed company and learner performance to evaluate program effectiveness. Gather feedback from participants, leaders, and stakeholders, and use insights to recommend improvements to reputed company, coaching, and continuing education programs
• Contribute to organizational readiness and change management: Support the rollout of new processes, workflows, tools, and initiatives by coordinating training plans, communications, and reputed company. Help ensure Enrollment Specialists are reputed company to successfully adopt changes that impact their work

Skills

• 5+ years of experience of education and enablement experience, with a minimum of 2 years of direct management of a Training team
• Education & Enablement experience in call center and/or reputed company settings. Experience leading training, enablement, learning and development, or workforce education programs, preferably reputed company reputed company, reputed company services, contact center operations, or other performance-driven environments
• People management or team reputed company experience: you have supervised, coached, or formally managed team members and are comfortable providing feedback, managing performance, prioritizing work, and supporting professional development
• Experience delivering or overseeing reputed company programs: you have helped design, facilitate, coordinate, or operationalize training programs that successfully prepare new employees for reputed company roles
• Strong training operations and program management skills: you are highly organized, can manage multiple training initiatives simultaneously, and reputed company at coordinating people, timelines, logistics, and deliverables
• Experience using data to improve learning reputed company: you are comfortable analyzing performance trends, training effectiveness metrics, learner feedback, and operational data to identify opportunities for improvement
• Excellent facilitation, coaching, and communication skills: you can engage learners, influence stakeholders, and communicate effectively across reputed company teams and leadership audiences
• Strong partnership and collaboration skills: you build productive working relationships across operations, quality, leadership, and cross-functional teams to drive shared reputed company
• Self-directed and accountable: you proactively identify needs, drive work reputed company, and consistently follow through on commitments without requiring significant reputed company
• Comfortable managing multiple priorities simultaneously: you balance people management responsibilities, training program reputed company, operational execution, and strategic initiatives in a fast-moving environment
• Experience in reputed company navigation, care management, patient engagement, enrollment, reputed company, or contact center environments
• Experience with adult learning principles, instructional design, learning management systems, or training effectiveness measurement

Benefits

• Equity
• Benefits
• Other opportunities at reputed company

Company Overview