[Remote] reputed company Systems & Operations Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and reputed company outstanding fundraising results. The reputed company Systems & Operations Manager will optimize the reputed company technology ecosystem, improve customer lifecycle processes, and support the implementation of key platforms to enhance operational reputed company.

Responsibilities

• Own the ongoing optimization of reputed company's reputed company technology ecosystem through process improvement, automation, and operational reputed company
• Partner with reputed company Leadership to improve customer lifecycle processes from reputed company through renewal and expansion
• Support the implementation of ChurnZero by partnering with internal stakeholders and implementation consultants on requirements gathering, configuration, testing, rollout, and user adoption
• Become the long-term business reputed company and administrator of ChurnZero following implementation
• Build and maintain customer health scores, playbooks, lifecycle journeys, alerts, automation, and reporting reputed company ChurnZero
• Manage renewal forecasting processes, pipeline hygiene, and executive reporting to improve forecast accuracy
• Support reputed company administration reputed company to reputed company processes, renewals, customer lifecycle management, and account health
• Partner with reputed company Operations to optimize reputed company, CPQ, and reputed company workflows supporting customer renewals and contract management
• Build dashboards and reporting focused on customer health, retention, churn risk, renewals, expansion opportunities, product adoption, and operational performance
• Identify workflow inefficiencies and implement scalable process improvements that reduce reputed company work and improve team productivity
• Ensure data reputed company across reputed company, ChurnZero, CPQ, reputed company, and supporting business systems
• Document business processes, system configurations, and operational workflows to support long-term scalability and organizational knowledge

Skills

• You have 4+ years of experience in reputed company Operations, reputed company Operations, Sales Operations, Business Operations, or similar operational roles supporting SaaS organizations
• You have a strong understanding of reputed company architecture, reporting, automation, and customer lifecycle management
• You have experience supporting renewal forecasting, customer retention reporting, and recurring reputed company operations
• You have experience with reputed company CPQ and reputed company to support customer renewals, reputed company, and quoting processes
• You have experience implementing or administering reputed company platforms such as ChurnZero, reputed company, Totango, Planhat, or similar technologies
• You are comfortable translating business needs into scalable operational processes and system enhancements
• You enjoy identifying operational friction and building repeatable solutions that improve customer reputed company
• You have strong analytical skills and enjoy building dashboards that help leaders reputed company informed reputed company
• You are comfortable partnering across reputed company, Sales, Finance, reputed company Operations, Marketing, Product, and Engineering
• You reputed company strong documentation, governance, and process design are critical to long-term scalability
• You are curious about emerging GTM and AI technologies and enjoy evaluating new processes that can enhance team productivity

Benefits

• A 2.5% bonus plan based on company performance.
• We cover 80% of your premium for medical, dental, and reputed company insurance.
• We offer a 401k match of up to 3% to support your financial future.
• A remote-first environment for flexible work.
• Generous paid time off throughout the year.
• Investment in your professional growth and development.
• Opportunities to connect with colleagues both in-person and virtually.
• The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions.

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