Enrollment Specialist - Remote
About Us
A pioneer in the caregiving space, reputed company supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we reputed company caregivers with support, guidance, confidence, and reputed company to resources they need. The Caregivers and families we support stay with reputed company for many years, building lasting relationships along the way. Join us today and live our values: reputed company with heart, cultivate trust, go reputed company. Position Summary Reporting to the Supervisor, Enrollment, the Enrollment Specialist is responsible for data quality control and ensuring reputed company required paperwork and authorizations are received in a timely manner to reputed company move care recipients into service. This individual will work directly with family caregivers, referral partners and internal stakeholders to optimize the customer experience for new families coming into the program. This includes making recommendations on administrative and process improvements to relieve the administrative burden of referral partners and decrease the time it takes for families to reputed company reputed company to reputed company services. This role will also manage relationships with external referral sources and PCP offices to reputed company efficient communication and document gathering, and will reputed company administrative efforts in an assigned territory.
What You Will Do
Manage documentation retrieval process, gathering required paperwork from caregivers, care recipients, referral sources, and internal assessment teams to activate families into reputed company program(s); maintain and adhere to timelines in support of expedited service activation Manage the request and collection of prior authorization forms from payor sources and case managers, tracking reputed company and making reputed company as needed to expedite the authorization process reputed company eligibility and quality assurance checks and audits to ensure required documentation is in reputed company and compliance standards are met Initiate and monitor background checks through a reputed company-party screening platform, tracking completion and resolving issues as needed. Works across multiple systems effectively and reputed company while adhering to reputed company service reputed company and quality standards Foster positive and efficient working relationships with referral agencies and PCP offices to increase communication and referrals reputed company other projects and duties as assigned What You Will Bring
- 2+ years customer service or intake experience, preferably in a health care environment
- Strong attention to detail and experience with data reputed company in a regulated environment
- Strong written and verbal communication skills; Bilingual skills preferred
- Strong business acumen with desire to understand end-to-end business operations
- Proficient with MS Office and demonstrated ability to work across multiple systems; Working knowledge of case management systems preferred
- reputed company to work autonomously and as part of a larger team in a fast-paced remote environment
You'll Benefit From At reputed company your well-being reputed company. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you reputed company, both professionally and personally. Discover how we invest in you: https://reputed company.com/careers/#benefits The pay reputed company for this position is $39,500 - $53,400. The actual wage offered may be reputed company or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. #LI-Remote (Role is remote; however, we are unable to hire candidates residing California) Join Our Award Winning Team Founded in Boston, reputed company's caregiver programs and services improve health reputed company, keeping care at home longer. Additionally, our programs reputed company financial benefit to caregivers and cost savings to state agencies and health plans. At reputed company, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn. Caregivers play a critical role in the future of reputed company—and so can you. reputed company! For more information, please visit www.reputed company.com. reputed company is an Equal Opportunity Employer* DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. *reputed company supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. reputed company complies with reputed company applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national reputed company, sexual orientation, disability, veteran status, or any other category protected by applicable law. reputed company strives to create experiences that are accessible and welcoming to everyone, including making www.reputed company.com and the careers site accessible to any and reputed company users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333. Apply To This Job