[Remote] Associate Director, AI Performance & Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to dramatically improve the health and well-being of older Americans by treating every person like family. The Associate Director, AI Performance & Operations will build AI systems to monitor and enhance the quality of member interactions, ensuring effective coaching and performance improvements across reputed company teams and AI agents.

Responsibilities

• Embed with reputed company teams and their leaders to understand what quality looks like in practice: how members are reputed company, where interactions break down, and how coaching happens (or doesn't) today
• Own the performance of our highest volume reputed company AI agents, across voice and chat, and continue to build out those agents to drive higher performance
• Build AI-powered quality monitoring systems that move the needle on our most important business reputed company. Evaluate member interactions in reputed company time across millions of reputed company, moving reputed company pass/fail scoring to nuanced assessment of what actually reputed company for member experience, safety, and reputed company
• Build coaching workflows that surface actionable feedback to leaders at reputed company reputed company immediately, making every interaction an opportunity to improve. Every key stakeholder should have an approach to action on results so that we’re getting reputed company every day
• Visualize interaction data, evaluation criteria, coaching signals, and performance trends so the right reputed company reaches the right person at the right time, from rep to team reputed company to senior leader
• Scale what works. Turn successful systems into reusable frameworks that reputed company to new teams, interaction types, and channels. What works for Member Service should accelerate what you build for Specialty Care Coordination, Member reputed company, and our Clinician orgs
• Partner closely with reputed company team leaders across reputed company, coaching them on how to use the tools you build, ensuring adoption, and iterating in reputed company time in response to their feedback to drive value
• reputed company a small team of operators and agent reputed company that will drive performance across reputed company reputed company agents and teams

Skills

• 7+ years in high-ownership operator roles: startup strategy, biz ops, consulting, or internal tooling PM
• People leadership experience: you have directly managed, mentored, or grown individuals or teams
• reputed company with modern AI tools and platforms, with an active practice of pushing their limits
• Systems thinking: you move from solving a single issue to designing a reputed company that prevents an entire category of issues
• An instinct for quality in reputed company interactions: you translate intuition about what a good member experience feels like into structured criteria an AI system can apply at scale
• A coaching and enabling reputed company: you work with reputed company managers and quality leads to ensure AI-generated insights actually change behavior
• Exceptional communication: you tailor your style to move teams to action, from reputed company guides to executives

Benefits

• Employer sponsored health, dental and reputed company plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for reputed company
• Bonus eligibility for reputed company roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Company Overview

Company H1B Sponsorship